Showroom Assistant

Wholesale Cabinets is seeking a Showroom Assistant About the company As one of Americas leading e-commerce companies within best value kitchen and bathroom cabinets, Wholesale Cabinets caters to both retail and professional customers. The company has successfully served tens of thousands of customers nationwide since 2012. The company is in rapid growth and we are now seeking Showroom Assistants to join our team and support this growth. For more information about the company and its products, visit www.wholesalecabinets.com. The placement is at our headquarters and showroom in Naples, FL. About the role As the initial point of contact in the company for customers, the Showroom Assistant welcomes customers to the showroom as well as over the phone and via e-mail, providing a basic overview of the company's products and services. In case the customer requests a design of their kitchen, bathroom or other spaces requiring cabinets, the Showroom Assistant then hands over the customer to a Designer for continued communication. The main focus of the role is to collect contact details from and offer basic information to customers as well as to gather information for the designers to be able to provide a fast and high-level service to those customers. As we are an e-commerce company, most client communication occurs via e-mail or over the phone but we have significant numbers of visitors to the showroom as well. All customer requests are inbound so the sales process is friendly and fun as no unsolicited customer contacts are made. No prior experience is required - training will be provided. Who are we looking for? To succeed in this role several important traits are required: - Sales drive: As the first face of the company meeting the customers, it is important to quickly make the customers comfortable with the services, terms and pricing of the business while guiding them along in the process of communication towards the next level where designs are created and sales are closed. The right person for the role therefore finds a good balance between offering a professional impression of the business and driving the process forward. - Strong people skills: While we don't always meet our customers, our work leaves a lasting impact in their homes. You respect the big investment which our products mean for many of our customers and have a genuine interest in fulfilling their needs. You are a sociable and outgoing individual and you find the right communicative style with everyone, regardless of their age or background. The person we are looking for to fill this role is a flexible people's person and has a great way of making customers feel comfortable with the process, listened to and appreciated. - Being a humble team player: You realize that your long-term success rests on the success of the team and you are eager to help out whenever one of your colleagues requires assistance, whether it be someone across the room or across the country. - Dedication: You are not just looking for a job - you are looking for a lifestyle. You are passionate about what you do and see a greater purpose in being part of the development of a great company. - Independence: Most of the team members in the company are remote based and this may lead to some solitary work. You are fully comfortable with this. - Thoroughness: In our industry where everything is built on SKU numbers and dimensions in inches, one wrong number is equally bad as all numbers being wrong. The right person for the role feels a strong responsibility to support the customers before, during and after the process of creating their perfect kitchen or bathroom. A strong orientation to detail and thoroughness is an important trait of our ideal candidate. - Strong work ethic: The Showroom Assistant may work with several designers simultaneously, customer requests can peak unexpectedly and urgent reques turnarounds are of the essence. An important trait of the right candidate is to be able to manage an intense work load from time to time, while still offering excellent customer service. Of course, you are well versed in the basics of the MS Office suite. You are fluent in English in speech and writing. We have a broad approach to this position and your personality and attitude is the most important part. What we offer The position offers a unique chance to have an important role in the fast-growing market for kitchen and bathroom cabinets and a strong opportunity for development within the company over time. Are you the right person to support a cutting edge sales team to get to the next level? Apply today. Job Type: Full-time Benefits: - Dental insurance - Employee discount - Health insurance - Paid time off Work Location: In person