Easton Velocity Tech Support Trainee
EASTON, MDFull-time$20.29–23.83/hrSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
Easton Utilities seeks an Easton Velocity Technical Support Trainee to provide dependable technical support for internet, cable TV, and voice customers. The role assists customers with technical issues, equipment configuration, and service interactions. It is full-time with a rotating schedule. The hiring range is $20.29–$23.83 per hour, depending on experience.
Skills & qualifications
Skills
Qualifications
Full job description
Easton Utilities is seeking an Easton Velocity Technical Support Trainee to provide dependable, customer-focused technical support for our internet, cable TV, and voice services. The ideal candidate will have strong troubleshooting and communication skills, with knowledge of internet connectivity, VoIP, cable equipment, Windows and Mac operating systems, and mobile devices. This position assists customers with resolving technical issues, configuring equipment, documenting service interactions, and delivering friendly, effective support in a fast-paced environment. HIRING RANGE: Easton Velocity Tech Support Trainee - $20.29/hr - $23.83/hr - depending upon experience JOB OBJECTIVE: Provide Easton Utilities Internet and cable customers with consistent and dependable technical support. This is a full-time, non-exempt position with a rotating schedule. JOB REQUIREMENTS: Must have well developed analytical, interpersonal and communication skills. Ability to work under continual deadlines with exceptional attention to details. Must successfully complete Jones/NCTI Customer Service course within 6 months of start date. Must successfully demonstrate the ability to verbally support cable TV, internet, and voice customers to resolve issues. Familiarity with Windows, Mac, Android, iOS operating systems, associated email clients and working knowledge of VoIP, is a plus. Must be able to communicate effectively with the public and possess friendly, courteous, and helpful attitude. Must have a valid drivers license. EDUCATION REQUIREMENTS: Must have high school diploma or equivalent JOB FAMILY AND HIRING RANGES: Tech Support I - $24.31/hr - $28.60/hr; depending upon experience Tech Support II - $26.63/hr - $31.33/hr; depending upon experience Tech Support III - $29.17/hr - $34.32/hr; depending upon experience Tech Support Team Lead - $35.01/hr - $41.18/hr; depending upon experience The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the employee. If you are interested and qualified, please click the button below to complete the online application and upload a resume.
How this job compares
Set against the 4,047 open Technical Support jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This posting$20.29–23.83/hr
- Maryland median$25–36/hr39 hourly ranges
- US median$21–36/hr1,315 hourly ranges
This range's midpoint, $22.06/hr, is 30% below the Maryland median midpoint ($31/hr) — in the lowest quarter of Technical Support hourly ranges in Maryland.
- Openings
- Olive Jobs lists 81 open Technical Support jobs in Maryland and 4,047 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Maryland
- General Dynamics Information Technology8 open
- Apple7 open
- Oracle6 open
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,645 postings).
- Education
- This posting asks for a high school diploma; 1,127 of the 4,047 open Technical Support jobs (28%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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