Principal Technical Program Manager - Voice AI

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions' innovations, products, and services play essential roles in people's lives. Our end-to-end suite of software solutions helps customers manage emergency communications, process video and evidence, and leverage cutting-edge AI-driven analytics for security and operational insights. We are industry leaders in video security and analytics, with solutions deployed in more than 120 countries across diverse environments such as school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. Our AI-powered security solutions integrate advanced video analytics, machine learning, and embedded intelligence to enable proactive threat detection, enhanced situational awareness, and automated decision-making. Job Description Reporting to the VP of AI for Motorola Solutions, the Principal Technical Program Manager- Voice AI will be a critical, high-impact leader who thrives on turning highly ambiguous concepts into enterprise-scale AI products and solutions. They will be responsible for driving the strategy and measurable success of our core Artificial Intelligence efforts. This role is pivotal in managing the lifecycle and adoption of central AI models for speech and language understanding (ASR, TTS, translation, LLMs and others) and the foundational AI infrastructure built by our organization and consumed by downstream product teams for their features. This includes building enterprise-scale cloud and edge AI platforms, ensuring that our AI investments translate into quantifiable, improved customer outcomes.Key ResponsibilitiesThe Principal TPM of Voice AI will own the strategy, definition, and execution of programs across the following core areas: End-to-End AI Feature Delivery: Drive and coordinate efforts across the central AI organization and all dependent product teams to ensure the seamless, end-to-end delivery of AI features in the area of Voice AI such as building voice and language understanding based models and services and agents for products that demonstrably deliver value for our end customers. AI Impact Tracker & Baseline: Work across various product teams to define and implement ways to establish and measure a systemic link AI model performance and customer outcomes. This includes baselining current customer impact and owning the program to drive measurable, continuous improvement in AI effectiveness. AI for Developer Practices: Drive strategic programs to integrate AI/ML into our internal software development lifecycle, tracking adoption, evangelizing best practices, and reporting on the impact of these tools on engineering velocity and quality. Organizational Performance Management: Design, implement, and maintain a high-value, executive-facing dashboard that tracks all key AI impact metrics, development efficiency metrics, and overall organizational goals. Managing the data fidelity and reporting accuracy is a core responsibility. Cross-Functional Alignment & Impact Communication: Own the organizational mechanism for driving transparency and alignment with partner product teams. This includes regularly presenting the status of core AI metrics, communicating strategic research initiat