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Assistant Front Office Manager

Hyatt

NASHVILLE, TNFull-timeSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation
No compensation found
Location
NASHVILLE, TN
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Assistant Front Office Manager directs the Front Office, Reservations, Bell Services, Concierge, and Guest Services departments, ensuring quality standards and consistent application of policies and procedures. The role manages daily Front Office operations, including shifts, room inventory, and guest arrivals and departures. It also responds to guest requests and complaints and works to resolve issues to the guest’s satisfaction.

Skills & qualifications

RequiredNice to have

Skills

Front Office ManagementGuest ServiceGuest Complaint ResolutionCash HandlingHotel Operations

Qualifications

1+ Year Supervisory ExperienceHotel Experience

Full job description

Description:

The Assistant Front Office Manager is responsible for giving direction to the entire Front Office, Reservations, BellServices,Concierge,andGuestServicesdepartmentsensuringallqualitystandardsare incompliance andthatpoliciesandproceduresareconsistently applied.Thispositionmanagesthedayto dayoperationofthe Front Office, including, but not limited to running full shifts, managing the room inventory and the flow of arrivals and departures. This role is responsible for responding to guest requests and complaints and ensuring problem resolution that satisfies the guest.

  • SupervisesFrontOfficeTeamMembers,ensuringadherence tohotel’spoliciesandstandards.

  • ManagesanddevelopsFrontDeskAgentsandSupervisors

  • AssistFrontOfficeTeamwiththeirjobfunctionstoensureoptimumservicetoguest

  • Towelcome andregisterallarrivingguests,makingsurethatallpertinentinformationisobtained

  • Efficientlyconduct check inandcheckoutprocedures

  • Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectationsaremet.Allmaintenanceissues properlylogged andfollowedupon

  • Respondtoallguests’requestsorinapropermannerandensureappropriateactionis taken

  • Meetrequestsregardingguestbilling

  • Handlecashtransactionsinaccordancewiththeproperty’scashhandlingpolicy

  • Maintainscurrentknowledge ofhotelculture,amenities, andservices,eventsinthe area,pointsofinterest,andservices inthearea

  • Answerthetelephoneinaprofessionalmannerandassistguestswithanyquestions,directions,etc.

  • Manageandresolveallguest complaintsandcomplimentsinaprofessionalandcourteousmanner

  • Communicatewithalldepartments regardinginhouseVIPsandanyspecialrequests/needs

  • Serveasaleaderindisplayingoutstandinghospitalityskills

  • All othertasks anddutiesas assigned

Qualifications:

  • Atleastone yearexperienceina roleas supervisor

  • Hotel experience required

Primary Location: US-TN-Nashville

Organization: Dream Nashville

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: NAS002957

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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