QRM - Contractual Deal Strategy, Contracting and Risk Support Senior Manager - C_MAT

The Team

CMAT a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day.

The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm's assets and reputation.

Recruiting for this role ends on 11/06/2026.

Work you'll do

Deloitte Consulting LLP's Quality and Risk Management group is seeking a Risk Manager with extensive experience in supporting complex deals and contract structuring, drafting customized contractual provisions, and risk review, negotiations, operations, and operational aspects of managed services contracts. The role will span two functions: i) as a key member of a specialized pursuit team, supporting managed services pursuits and engagements in the lead QRM role or in a QRM/managed services subject matter expert role mentoring Core Risk Managers; and ii) developing artifacts, training, and best practices for Core Risk Managers. Both functions are described in detail below.

• Deal Desk Support, Contracting, and Negotiations for Managed Services

• Assist with deal desk and contract review activities. Support our sales team with deal and contract structuring, RFI/RFP/Proposals, and contract reviews (e.g., master agreements, services schedules, subcontractor agreements, technology license agreements, confidentiality and teaming agreements), drafting custom provisions, and negotiations - all related to complex professional services heavily centered on technology and BPaaS managed services.

• Intersect with various functions including sales, legal, finance, and delivery to act as a strategic advisor to help optimize deal flow along with sales and contracting cycles, working most closely with deal teams and legal stakeholders

• Provide strong guidance to align business arrangements with Firm policies and risk tolerances.

• Drive initiatives related to risk and quality for the managed services engagement model, including developing best practices for:

• Systematic risk evaluation and mitigation approaches (e.g., contractual and operational)

• Reusable artifacts (e.g., playbooks, templates, checklists) for Risk Managers and practitioners to use to facilitate optimal risk navigation, contracting, and delivery outcomes

• Strategy and guidance around complex hybrid services engagements with third party technologies and subcontractors involved

• Identification and facilitation of resolution of Independence issues

• Commercial/financial issues and implications associated with certain managed services constructs (e.g., complex invoicing methodologies; investments, rebates, and "sticky deal constructs")

• Mitigate delivery quality risks during proposal development, during contracting, at engagement startup, and throughout service delivery for managed services engagements.

• Ongoing and Post Execution Risk Management and Contracting Support

• Assist with ongoing contracting, risk management, and mitigation support for ongoing contracting requirements, SOWs, Change Orders, amendments, and renewals.

• Facilitate continued compliance with contractually required policies and processes, non-standard obligations and restrictions, and with the Firm's internal policies.

• Work actively with account leadership and quality team to identify and help mitigate post-signature delivery and engagement risks.

• Provide coaching, guidance, and mitigation suggestions through the engagement lifecycle to business leaders on critical risk and quality issues.

• Knowledge Management and Training Support

• Maintain knowledge of core professional services (IT, Managed Services, Outsourcing) and product offerings to continue supporting contracting and risk matters in a fast-paced, constantly changing environment.

• Work independently to manage contractual matters and risks and be the trusted advisor on multiple accounts.

• Provide mentoring and training to Risk Management colleagues and to a broader audience to enhance knowledge of and compliance with firm's policies, templates, and processes.

• Drive creation of reusable artifacts and templates, including checklists, modular contract language, and recommended internal processes related to managed services.

• Support strategic initiatives pertaining to development/updating of processes, tools, and templates to improve overall risk management and contracting practices related to managed services and to help drive adoption of such processes, tools, and templates.

A successful candidate will possess these skills:

• Strong understanding of the professional services contracting lifecycle, with an emphasis on information technology and BPaaS managed services

• Proven track record influencing diverse sets of stakeholders and driving common outcomes, with a strong understanding of commercial contracting processes, including terms and conditions

• Outstanding verbal/written communication, collaboration, and negotiation skills to lead in an environment driven by customer service and teamwork and an ability to construct and negotiate non-standard contractual provisions addressing business issues

• Excellent leadership skills, including ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe

• Experience in writing and reviewing scope of work documents, with a focus on incorporating actionable and measurable guidance to address specific risks around delivery execution

• Demonstrated track record of developing creative deal structures and driving clear contracting for such structures

• Experience supporting complex services pursuits that are driven for clients by third party advisors and law firms

• Experience and ability to work directly with senior level individuals (internally and externally)

• Pragmatic and measured, with the ability to balance risks with business objectives.

• Proven willingness to listen and learn, and a consistent record of making and explaining appropriate decisions (even when this leads to tough business discussions)

Qualifications

Required:

• Experience Requirements: Minimum 8-10 years of direct contract negotiation for technology services

• Education: BBA/BA/BS in related field

• Ability to travel approximately 25%; flexibility required based on candidate location and role

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Experience with technology implementations, professional services, and hybrid contracts

• Education: Masters' Degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $155,600-$306,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.