Customer Services Administrative Coordin

JOB REQUIREMENTS: This is a responsible supervisory and administrative position directing programs and coordinating the Customer Services & Community Events staff within Madison Parks Community Services. The position oversees all aspects of customer service operations including in-person, telephone, and email assistance for shelter and athletic reservations, permits, contracts, and fee modifications. The role also serves as a confidential administrative support resource to the Park and Street Use Supervisor and Parks management team. Work at this level requires specialized and in-depth program knowledge, independent decision-making and justification, and responsibility for policy and procedure development, implementation, and communication across the division. Skills needed for this position include: Strong organizational, multi-tasking, and attention-to-detail skills. Excellent customer service and communication skills with a commitment to serving a diverse patron population. Strong leadership skills with the ability to supervise, train, support, and guide staff. Ability to collaborate effectively with staff across departments, vendors, and external partners. Work Hours: Monday through Friday, 8:00 AM to 4:30 PM. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Two (2) years of experience applying the following: Customer service policies and procedures; Principles and practices of parks and recreation administrative operations, including program registration, facility reservations, and customer account management; Principles and practices of recordkeeping and documentation; Computer software applicable to the duties of the position, including RecTrac and Microsoft 365; Applicable ordinances, policies, and regulatory requirements; AND Familiarity with the following: Budgeting practices; Technology and tools used in an office setting, including productivity software, social media, and online databases; Resources related to parks and recreation programs, services, and facilities; Resources related to racial equity. -OR- Bachelor's degree in Public Administration, Business Administration, Recreation Management, Parks Management or closely related field; AND Two (2) years of leadership principles (e.g., directing or supervising the work of other staff and/or volunteers, or training, mentoring or coaching) ***** APPLICATION INSTRUCTIONS: Apply Online: www.cityofmadison.com/jobs