Value Acceleration Engineer SMTS

Description Value Acceleration Engineer AI agents can reason about what needs to happen. Getting them to reliably do work inside the software businesses actually run on is the next frontier.

We’re building Systems Integration Agent: computer use for the enterprise. It learns how to operate applications like SAP, Oracle, and Workday, then turns that knowledge into reusable, code-backed actions. The challenge goes beyond making an impressive demo: customers need automation they can trust with consequential business processes.

Our team operates as a small startup within Salesforce AI Labs, separate from the main engineering and product organizations. You’ll work directly with the team’s leader and engineers, alongside customers, with the autonomy to shape an early product and the resources of Salesforce to back you up.

As a Value Acceleration Engineer, you’ll write code, build alongside customers, and get real workflows into production. This is forward-deployed engineering on an emerging product: what you learn in deployments will help determine what we build next.

What You’ll Actually Be Doing Build Directly With Customers

• Work with process owners and customer IT to select workflows, define success, and secure the test access and data needed to build.
• Run hands-on sessions that help customers use the product themselves, with clear scope and readiness expectations.
• Help customers understand where the product can deliver value, explain its capabilities and limitations clearly, and connect technical results to business outcomes.

Engineer Reliable Automation

• Write custom JavaScript tools when existing capabilities cannot complete a task.
• Debug failures across browser behavior, agent execution, application state, and backend services.
• Build tests for business outcomes, exceptions, partial completion, and recovery.
• Help launch and stabilize workflows, documenting monitoring and recovery procedures and establishing support ownership with the team.

Make the Next Deployment Easier

• Turn deployment lessons into reusable tools and tests, and work with core engineering to address recurring product gaps.
• Use AI development tools thoughtfully while remaining accountable for code quality, security, and maintainability.

Working With Customers

• Expect approximately 40–60% travel, typically several days onsite at a time, for customer discovery, hands-on build sessions, and launches.

You’re Our Person If…

• You can write and debug JavaScript or TypeScript and reason about web applications, APIs, and data flow.
• You enjoy working directly with users: asking precise questions, building alongside them, and explaining technical problems clearly.
• You’ve independently shipped and operated production software, diagnosed failures, and improved the system afterward.
• You can distinguish reliable behavior from something that happened to work once.
• 5+ years of relevant experience.

Helpful Experience

• Playwright, browser automation, browser extensions, RPA, or enterprise integration.
• Agent systems, tool execution, evaluations, or failure recovery.
• SAP, Oracle, Workday, Salesforce, or similarly complex enterprise applications.
• Forward-deployed engineering or customer-facing product development.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.