IT Virtual Care Application Analyst

Allentown, PA - 1110 American Parkway

Full time

R146683

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Application Analyst is responsible for enhancing, supporting and maintaining an application(s) with the St. Luke’s Health System. Responsibilities include optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements and develop logical data models using best practices for build and configuration, maintenance and data integrity. Works closely with cross functional application team and St. Luke’s clients by providing education on system functionality, and configuration of new tools to increase end user productivity with the application. Ensures application changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements and procedures to all necessary department teams.

JOB DUTIES AND RESPONSIBILITIES:

• Provide ongoing maintenance, support and development to assigned applications and implement new products.

• Participates on new implementation / installation project teams.

• Troubleshoot, research, and solve technically challenging problems involving integrated systems.

• Tests and verifies software releases, upgrades and any changes prior to the promotion of code to the production environment.

• Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.

• Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.

• Create and route required operational and management reporting needs as required by management and regulatory agencies.

• Maintain current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.

• Familiar with process improvement and project management methodologies.

• Participates in Hospital/Network Committees as assigned.

• Function as part of a team.

• Strong Customer Service Orientation and ability to follow through on issue resolution.

• Level 2 support for Application related issues.

• On-Call Support Required.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.

EDUCATION:

Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience is preferred.

TRAINING AND EXPERIENCE:

One to two years of General Computer experience is required. One to two years of Healthcare experience is preferred. One to two years of Revenue Cycle Application experience is preferred. One to two years PC/LAN Support experience is preferred. PC and Printer knowledge and experience is preferred.

Application Experience: McKesson Star, Hospital Information System, Scheduling System experience is preferred. Call Management System, MS Visio, MS Project experience is preferred. MS Office is required

Hospital Operations Knowledge / Experience: General, Radiology, Pharmacy, Nursing, Physician Services, Laboratory, Patient Care Services, Patient Processing experience preferred.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here. (http://www.slhn.org/About)