PFS Follow Up Supervisor

JOB REQUIREMENTS: OVERVIEW Lead the daily operations of the Patient Financial Services team by overseeing staffing, performance, compliance, and workflow optimization to support efficient revenue cycle operations. This role partners across departments to improve claims processing, reimbursement outcomes, and team development while ensuring adherence to organizational policies, regulatory requirements, and industry best practices. SCHEDULE: Full -Time SHIFT: 8am-4:30pm, Monday - Friday, 40 hours per week ESSENTIAL DUTIES AND RESPONSIBILITIES Strong leadership, management, judgment, and presentation skills Knowledge of organizational policies and procedures. In-depth knowledge of all applications used by Patient Financial Services partners such as: Workday, Epic, Vispa, ArcProtect, Real Time Eligibility, Mercyhealth intranet, Microsoft Outlook, Kronos, Halogen, OnBase, etc. Responsible for maintaining budgeted staffing levels. Interviews and hires applicants. Travels to staff locations to serve as support to team members. Supervises partners and identifies areas of opportunity to help enhance partner development. Performs audits to review partner performance on an ongoing basis to ensure policies and procedures are being followed consistently and that any issues are brought to the attention of the Director. Evaluates partners by conducting employee reviews on time. Presents and discusses with partners in a timely manner pertinent findings and recommendations to their work performance. When deficiencies are noted, monitors employee performance through continued auditing to help identify if performance improvement plans or corrective action is necessary. Tracks and measures volume of work assigned to the partners to set goals and monitor trends and shifts in volume. Escalates changes in data and trends to the Director and/or Manager. Monitors and maintains productivity on each partner. Coordinates functions within defined work group, works cooperatively with other work group supervisors to ensure smooth and timely processing of third party claims and timely follow-upon receivables. Designs, revises, develops, and recommends policies and procedures for their respective work group and for the department to ensure workflows are consistently following Patient Financial Services standards. Implements finalized policies and procedures within the Revenue Cycle area. Coordinates with Managed Care Contracting for various third party payers to maintain and enhance appropriate claims processing procedures and ensures managed care contract terms are operationalized in the process. Reviews for approval any submitted adjustments, identifying partner and/or payor trends to help with any ongoing team education. Responsible for reviewing and analyzing new government billing... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7F2DBB9C871949F0