Strategic Customer Success Manager

JOB REQUIREMENTS: United States of America Ohio (remote) Wisconsin, United States Canada Alberta (remote) Columbus, Ohio, United States Quebec, Canada Detroit, Michigan, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description Customer Success Manager As a Customer Success Manager you are responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with Rockwell Automation's subscription and services contracts. You will ensure technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR) at your assigned accounts. You will report to the Team Lead or Regional Manager and may work remotely with some travel to customers sites. Your Responsibilities: You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts. You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools. You will translate data and insights into customer value, leading to increased service contracts and software subscriptions. You will deliver Executive Business Review (EBR) to main customer contacts. You will work with sales and business leads to identify new contract opportunities. You will provide feedback to the portfolio team to ensure customer feedback is built into service offerings. The Essentials - You Will Have: Bachelor's degree US Applicants - Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening. The ability to travel 10-20% of the time The Preferred - You Might Also Have: 2+ years of experience working with customers in a commercial or sales capacity Experience increasing annual recurring revenue Experience with Gainsight and PowerBI Experience... For full info follow application link. Rockwell Automation is an Equal Opportunity Employer Disability/Veteran. If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at [email protected]. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4BE8ABE8C4274B5A