Sr. Manager, Global IS Infrastructure & Operations

Description Crayola has inspired children to express their creativity since 1903. Crayolians take pride in fulfilling our mission of helping parents and educators raise creatively alive children around the world. Join our team and be part of an iconic brand that develops quality art products and experiences that are loved by families and preferred by teachers. Our company culture is mission focused, and encourages fun, collaboration, transparency, and helping others. Crayola believes our workforce benefits from a broad spectrum of diverse ideas and perspectives which enables us to understand our consumers better. Sr. Manager, Global IS Infrastructure & Operations, Easton, PA GENERAL SUMMARY: The Sr Manager, IS Infrastructure & Operations role is to provide vision, leadership, direction and support for all shared global IS infrastructure services. Ensure the stability, integrity, and efficient operation of the global information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all related infrastructure. Primary responsibilities are to create, maintain, and enforce enterprise architecture standards, infrastructure standards, security standards, infrastructure related policies and procedures, and to provide operational support for all shared global infrastructure services. Manages the deployment, maintenance, support, and upgrade of hardware, software, network, telecom, servers, operating systems, and other infrastructure as necessary. They will have proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of infrastructure & operations investments. PRINCIPAL DUTIES & RESPONSIBILITIES: 1. Create, maintain, communicate and enforces global architectural, technology and telephony standards including, but not limited to: 2. Networking 3. Security 4. Firewalls and intrusion protection 5. Remote access services 6. File/print and network servers 7. Storage area networks 8. Data centers, data center management, data backup management 9. PC, handhelds, telephony standards 10. Responsible for the creation and maintenance of all shared infrastructure related policies and procedures. 11. Responsible for implementation, management and production support (and staff) for shared enterprise technology systems globally: 12. Networking 13. Security 14. Firewalls and intrusion protection 15. Remote access services 16. File/print and network servers 17. Storage area networks 18. Data centers, data center management, data backup management 19. PC, handhelds, telephony standards 20. Responsible for global IT disaster recovery strategy, planning, and testing. 21. Work with IT teams, decision makers, and stakeholders to define patching tool requirements and use, work with relevant teams to initiate automated patching cycles, operating system and software deployments following agreed practice or standards. 22. Act quickly and independently on the scenarios below, ensuring communication is always maintained 23. Issues affecting reliability of servers and critical systems. 24. Systems outages affecting business users. 25. Performance degradation of datacenter systems / application servers. 26. Escalate issues which are deemed sensitive or political and refer to senior management for guidance when necessary. 27. Work with IS Leadership team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. 28. Monitor and test system performance; prepare and deliver system performance statistics and reports. 29. Analyze, select and install new OS software releases and OS patches, and coordinate installs/testing/updates with appropriate IS management. 30. Analyze OS and server functional specifications and requirements and recommend systems modification or acquisitions. 31. Responsible for building and executing technology refresh activities regarding outdated and discontinued hardware. 32. Produce technical documentation to supplement vendor supplied material. 33. Participate as a project leader or technical team member for projects and/or upgrades; provide recommendations and suggestions as required for the successful implementation of new systems. 34. Provide on-call support; respond to service alerts in a timely manner; work with other team members and site support staff in resolving issues; escalate system problems to management as necessary. 35. Maintain software licensing documentation and library. 36. Provide assistance and backup support for other technical staff members, when necessary. 37. Ensure all application related activities comply with the Hallmark and Crayola IS Policies, Procedures, Standards, and Best Practices. 38. Manages the evaluation of vendor products for hardware and software and recommends purchases and acquisitions consistent with the company's objectives. 39. Manages and coordinates departmental resources to assure effective implementation and support of approved services and projects. 40. Establishes processes to identify, track, escalate, resolve and report customer production problems 41. Analyzes the technical performance and reliability of products, systems, and services against industry standards to ensure customer satisfaction. Responsible for developing and implementing technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults. In accordance with the NIST CSF and Hallmark Standards, ensure adherence to policies and processes to remain in compliance for maintenance, security continuous monitoring and recovery areas including Asset Management, Change Management, Incident Management, Problem Management, Vulnerability & Patch Management, Data Security, Disaster Recovery and Business Continuity. JOB SPECIFICATIONS: 1. Experience / Education In accordance with the NIST CSF and Hallmark Standards, ensure adherence to policies and processes to remain in compliance for maintenance, s