Manager, Renewals Data & Insights

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryOperations Job Details About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role SummaryThis role will play a crucial role in supporting the durable growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, sales strategy, business operations, reporting, and analysis - requiring a mix of market analysis, sales analytics, and business operational support.This role is part of a high-performance team comprised of professionals from a diverse set of backgrounds and skills. Success in this role means assisting the Global Renewals executive team to drive the continued success of Salesforce by supporting our customer success strategy.The deliverables include detailed analytic models, custom performance analysis, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives.We are seeking a strategic thinker who can effectively balance detailed analysis with a comprehensive understanding of broader business objectives. The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals. This role requires someone who can navigate both high-level strategic planning and intricate operational details, ensuring that all efforts contribute to the success of our organization.Responsibilities:* Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their KPIs* Proactively identify trends, risks, and opportunities in the business to influence and set market/account strategy* Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance and forecast results* Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics* Assist in developing and delivering presentations for senior executives to engage with their leaders or counterpartsDesired Skills/Experience:* 5+ years of experience in sales analytics, business intelligence, or a related field.* Self-starter and a high degree of motivation to go above and beyond the task at hand* Bachelor's degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus* Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus* Valuable work experience focused on quantitative analysis, Excel, and logical reasoning* Familiarity with CRM and data management* Strong communication skills; both written and verbal* Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus* Strong situational analysis, negotiation, and decision-making abilities.* Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your