IT & Facilities Support Specialist

Position Scope/Summary: Responsible for day-to-day technical support of all employees. Job Functions: Provide first-level technical support to employees in person, by phone, email, or through the organization's ticketing/support process. Install, configure, update, maintain, inventory, troubleshoot and resolve common issues involving computers, laptops, monitors, printers, mobile devices, phones, peripherals, networking and other technology equipment. Assist with Microsoft 365 and other cloud-based systems and applications used throughout the organization. Work with vendors and service providers to schedule installations, repairs, upgrades, and other technology services. Maintain awareness of HIPAA, cybersecurity, and other regulatory requirements applicable to technology and home care operations. Identify recurring technology problems and recommend opportunities for improvement. Coordinate or assist with routine building maintenance requests, repairs, installations, and improvements. Work with contractors, vendors, landlords, and service providers as assigned to obtain quotes, schedule work, coordinate access, and follow projects through completion. Perform other duties and special projects as assigned Qualifications: Minimum of Associate degree in Information Technology, Computer Science, Information Systems, Computer Networking, or a closely related field and relevant experience. Ability to maintain confidentiality and exercise sound judgment when handling sensitive information. Ability to work independently while also functioning effectively as part of a team. Strong communication skills, a service-oriented mindset with the ability to turn challenging situations into positive outcomes Valid driver's license and reliable transportation, travel between organizational facilities is required.