Training and Benefits Specialist

**** About the Role Job Type:Full-time Description:Training and Benefits Specialist Reports to:Director of Human Resources DepartmentHuman Resources Position:Full-Time FLSA Status:Nonexempt (Hourly) Location:Greenway Headquarters, Boone, NC Travel:Periodic travel to HCCH sites Schedule:Monday-Friday, standard operating hours Supervises:None Timekeeping: The employee must accurately record all hours worked. Overtime requires advance approval when practicable; all hours worked will be paid in accordance with applicable law. Our Mission Our mission is to deliver quality, culturally sensitive, whole person care, regardless of ability to pay. We work with community partners to strengthen health in the regions we serve. Role Summary The Training and Benefits Specialist coordinates HCCHs employee training, benefits, and PTO administration activities. The role facilitates approved training, maintains the learning management system, supports new-hire and ongoing education, and administers established employee benefit and PTO processes. The Specialist works closely with Human Resources and Quality Improvement/ Risk Management team to monitor required training, and support timely completion in support of FTCA compliance and deeming requirements. The position maintains complete and accurate training records and provides documentation and reports needed for audits, FTCA deeming activities, compliance reviews, and organizational reporting. This position also works closely with managers, employees, Information Technology, Finance, benefit vendors, brokers, and other partners. The Specialist follows established procedures, provides timely service, and promptly escalates policy interpretations, exceptions, corrective-action matters, and decisions outside the positions assigned authority. Winning in This Role Means Employees and managers receive accurate, timely, professional, and courteous support regarding training and benefits. Required training assignments, reminders, completions, and records are maintained accurately and on schedule. Benefit enrollments, qualifying life-event changes, PTO adjustments, employee communications, and related system records are processed accurately, with appropriate documentation and authorization, and within required deadlines. Questions requiring policy interpretation, exceptions, corrective action, or leadership decisions are escalated promptly to the Director of Human Resources. Training and benefit information is handled with discretion, confidentiality, and attention to compliance requirements. The employee works collaboratively with HR colleagues, managers, staff, leaders, vendors, and partner departments and responds constructively to coaching and supervisory direction. Multiple priorities are organized effectively, risks and deadlines are communicated early, and commitments are followed through to completion. HCCH is represented with professionalism, diplomacy, consistency, and a service-oriented mindset. Key Responsibilities - Training Coordination Maintain the annual training calendar in collaboration with the QI/RM team for required organizational, regulatory, compliance, and department-specific training activities. Administer the learning management system (currently MedTrainer), including employee assignments, user records, due dates, reminders, completion tracking, and routine reporting. Send timely, professional reminders to employees and managers and provide routine assistance with training access, assignments, and completion requirements. Sending out 90-day reviews via HRIS Communicating with managers regarding employees' 90-day reviews and probationary periods Escalate overdue training, potential noncompliance, requests for exceptions, and situations that may require corrective action or policy enforcement to the Director of Human Resources for review and follow-up with the appropriate man ger. Coordinate and facilitate new employee orientation and approved training sessions using established policies, procedures, curricula, and materials. Develop and update training schedules, presentations, job aids, onboarding manuals, and other materials subject to appropriate content-owner or leadership approval. Coordinate regular virtual learning opportunities, occasional lunch-and-learn sessions, and periodic site visits as approved and scheduled. Gather participant and manager feedback, summarize training results, and recommend practical improvements to the Director of Human Resources and relevant content owners. Maintain complete and accurate training records and provide documentation and reports needed for audits, FTCA deeming activities, compliance reviews, and organizational reporting. Coordinate with Quality Improvement/ Risk Management team, Information Technology, Finance, managers, and subject-matter experts to support accurate and effective training delivery. Maintain current knowledge of assigned training systems and methods through approved professional development activities. ** Key Responsibilities - Benefits Administration Assist employees with routine PTO balance, accrual, and usage questions; research discrepancies and process documented, approved PTO adjustments in the HRIS or timekeeping system; and escalate disputes, policy exceptions, or adjustments requiring authorization to the Director of Human Resources. Administer established employee benefit programs, including medical, dental, vision, life, disability, retirement, and wellness benefits, in accordance with plan documents, organizational policies, and approved procedures. Pro **