Consumer Banking - External Communications - Associate

Consumer Banking - External Communications - Associate

Columbus, OH, United States

and 2 more

Job Information

• Job Identification 210765119

• Job Category Communications

• Business Unit Consumer & Community Banking

• Posting Date 09/22/2026, 06:26 PM

• Locations 1111 Polaris Pkwy, Columbus, OH, 43240, US237 Park Ave, New York, NY, 10017, US875 15th St NW, Washington, DC, 20005, US

• Job Schedule Full time

• Job Shift Day

• Base Pay/Salary New York,NY $80,750.00-$110,000.00; Washington,DC $80,750.00-$110,000.00

Job Description

Join our highly talented Consumer Banking public relations team in an exciting and dynamic work environment.

As a Communications Associate in the Communications team, you will support local and regional communications efforts, help shape media strategy and storytelling, and partner with stakeholders to ensure execution aligns with business objectives.

Job Responsibilities

• Support execution of communications strategies tied to regional expansion and strategic initiatives, ensuring strong and consistent media presence in priority markets.

• Draft high-quality press materials, media pitches, executive briefs, and supporting content that clearly translate business priorities into compelling external narratives.

• Coordinate and manage day-to-day media engagement, including interviews, talking points, and follow-ups, ensuring accuracy and responsiveness.

• Monitor, analyze, and synthesize media coverage and industry trends, delivering actionable insights to inform communications strategies.

• Maintain consistency in messaging and storytelling across initiatives, ensuring alignment with broader enterprise priorities.

• Partner with internal stakeholders and external agency teams to support integrated campaign execution across earned and paid media.

• Build and maintain media lists, proactively identifying relevant contacts and emerging opportunities aligned to business goals.

• Support measurement and reporting of PR activity, tracking performance against objectives and identifying opportunities to improve outcomes.

Required qualifications, capabilities, and skills:

• Minimum 2+ years of experience in public relations, communications, or journalism, with exposure to corporate and/or agency environments

• Strong writing and storytelling skills, with the ability to translate complex or technical information into clear, compelling narratives

• Demonstrated ability to manage multiple workstreams and deadlines in a fast-paced environment

• Familiarity with media monitoring and reporting tools, with the ability to derive insights from coverage

• Strong attention to detail and organizational skills, with a focus on accuracy and follow-through

• Collaborative mindset with the ability to work effectively across teams and with external partners

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs (https://careers.jpmorgan.com/us/en/how-we-hire/faqs) for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.