Senior Manager of IT
Newark, NJ · HybridFull-time$261K/yrSeen 2w agoSeen in employer's feed 6 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
PSEG Services Corporation seeks a Senior Manager of IT to define technology strategy and lead major enhancements for Digital Customer and Contact Center products. The role oversees programs, product roadmaps, technical defect resolution, vendor relationships, and technology recommendations while aligning solutions with enterprise architecture, cybersecurity standards, and corporate objectives. It also involves strategic financial planning, cross-functional decision-making, troubleshooting critical batch failures, and reporting project or production support status.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
8 years
Minimum Education Required
Bachelor’s degree in Computer Science or a related field and 8 years of experience in the job offered or related
Compensation
$261,248.00
Hours Per Week
40
Number Of Positions
1
Job Description
Senior Manager of IT
PSEG Services Corporation seeks Senior Manager of IT (Newark, NJ). The Senior Manager of IT embodies leadership and organizational influence, defining long-term technology strategies and leading major system enhancements for Digital Customer and Contact Center technology products following the overall enterprise architecture and cyber security standards. Oversee the adoption of cutting-edge technologies, maintaining and enhancing competitive advantage while improving consistent customer experience. Ensure alignment with corporate objectives. Responsible for substantial budgets across multiple departments, focusing on strategic financial planning and long-term investments in technology to drive business growth and sustainability. Responsible for driving the completion of all Digital Customer related programs. Lead the resolution of any technical defects identified in the Digital Customer space. Create the product roadmap for all Digital Customer related applications and interfaces. Partner and work directly with representatives from related lines of business including Customer Care, Electric Distribution, Gas Distribution, Energy Settlement, Solar, Customer Technology, Collections, Outage Management and Revenue Integrity to define Digital Customer related solutions and manage the decision-making process to accomplish enterprise goals. Work with outside vendors of metering systems, manage relationships and help develop and integrate new products and solutions. Evaluate existing technology solutions to determine fit for the new requirements. Recommend technology alternatives. Troubleshoot and resolve promptly any critical batch process failures. Report Project and/or Production support status to all stakeholders. Document capabilities and any changes to new or existing components and associated test results.
Requires Bachelor’s degree in Computer Science or a related field and 8 years of experience in the job offered or related. Must have 6 years of work experience in Digital Customer technologies (Websites, Mobile App, Voice channels). Must have 8 years of extensive technical and Electric and Gas business functional experience in the development and support of IT systems such as SAP CRM, Salesforce, IVR, ACD and integration with other systems like CGI products and Outage Management System that is critical for Electric and Gas operations. Must have 6 years of working with system monitoring tools and commands such as Service-Now, Site24x7, Maestro, and natively build scripts withing the technology products like SiteCore and SAP to ensure quick and efficient resolution of issues. Must have 8 years of demonstrated experience translating business outcomes, business requirements and technical requirements into technical designs for new solutions or enhancements to existing technology solutions, while following architectural standards and organizational policies. Scheduled remote work allowed in conjunction with required in office days in Newark, NJ. Must have legal authority to work in U.S. EEOE. Salary offered: $261,248.00. Standard company benefits.
Email your resume to PSEG at [email protected] or Apply at https://jobs.pseg.com/job-invite/84425/
Place of Work
On-site
Requisition ID
84425
Job Type
Full Time
Application Instructions
Email your resume to PSEG at [email protected] or Apply at https://jobs.pseg.com/job-invite/84425/
How this job compares
Set against the 725 open Technology Strategy jobs on Olive Jobs, counted October 30, 2026.
- Pay
- This posting$261K/yr
- New Jersey median$149–265K/yr38 salary ranges
- US median$128–253K/yr664 salary ranges
This rate, $261K, is 22% above the New Jersey median midpoint ($213K) — in the top quarter of Technology Strategy salary ranges in New Jersey.
- Openings
- Olive Jobs lists 38 open Technology Strategy jobs in New Jersey and 725 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in New Jersey
- EY10 open
- Accenture6 open
- JPMorgan Chase5 open
- Experience
- This posting asks for at least 8 years of experience; Technology Strategy postings that state a minimum ask for 5 years at the median (688 postings).
- Education
- This posting asks for a bachelor's degree; 396 of the 725 open Technology Strategy jobs (55%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 30, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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