Program / Project Manager, Care Delivery & Strategy

Experienced Program/Project Manager to lead and support operational initiatives for a large health plan. This individual will manage complex, cross-functional projects spanning care delivery, operational model development, technology, member experience, process improvement, and transformation.

The ideal candidate is a hands-on project leader who can move comfortably between strategy and execution. They should be able to take a project from discovery and conceptual design through planning, implementation, and ongoing performance management while coordinating stakeholders. This role may either be an individual contributor or eventually manage project managers.

Key Responsibilities

• Program & Project Management

• Lead complex projects and workstreams from initiation through implementation.

• Develop and maintain integrated project plans, milestones, dependencies, risks, issues, decisions, and deliverables.

• Establish appropriate governance, meeting cadence, escalation pathways, and executive reporting.

• Coordinate work across multiple functional areas and stakeholders to ensure alignment on priorities, timelines, ownership, and outcomes.

• Translate broad strategic objectives into actionable project plans and executable bodies of work.

Operational Workflow & Process Improvement

• Assess existing operational workflows and identify gaps, dependencies, inefficiencies, and improvement opportunities.

• Design or refine future-state workflows that support clinical and operational objectives.

• Facilitate cross-functional working sessions to clarify roles, handoffs, business requirements, and operational impacts.

• Support implementation and adoption of redesigned processes and operating models.

• Identify opportunities to standardize approaches while accommodating appropriate regional or functional differences.

Strategy, Design & Transformation

• Facilitate discovery sessions, stakeholder interviews, current-state assessments, gap analyses, and future-state design.

• Help develop strategic roadmaps, operating models, business requirements, implementation approaches, and solution options.

• Translate concepts and recommendations into structured implementation plans.

• Partner with leaders to evaluate opportunities, define priorities, and move initiatives from strategy through execution.

Required Qualifications

Skillset is more important than industry experience, but preference is consultants have some healthcare background.

• Strong healthcare Program and/or Project Management experience.

• Strong stakeholder management skills with the ability to work across functions and organizational levels.

• Demonstrated ability to independently manage complex projects and multiple concurrent workstreams.

• Experience with strategic planning, business/process design, operational workflow improvement, or healthcare transformation.

• Strong project planning, risk/issue management, dependency management, governance, and executive reporting skills.

• Ability to facilitate complex discussions and convert ambiguous business problems into structured plans and deliverables.

• Excellent written and verbal communication, facilitation, and executive presentation skills.

• Ability to operate effectively in a highly matrixed healthcare environment.

Preferred Experience

Care delivery / healthcare operations

Health plan operations

Workflow and process redesign

Performance improvement

Implementation planning

Operating model and organizational design

Healthcare strategy and roadmap development

Current-state / future-state assessments

Change management

Data, analytics, KPI development, and performance reporting

Member experience

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.

• Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors.

• Total Rewards include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required).

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.