Correspondence Technician, Full Time, Hybrid

Bethlehem, PA - 77 S Commerce Way

Full time

R145117

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Correspondence Technician shall processes all release of information requests sent to the Medical Records Department. Coordinates requests from Finance Department and all other departments within the hospital. Processes the release of Radiology film and reports for Allentown and Bethlehem campuses. Maintains computerized release of information system that logs all activities in the release of information area. Acts as hospital custodian of medical records for depositions, court proceedings and legal matters. Responsible for maintenance and control of fax machines and CD burners and ordering supplies for copy machine, fax machines and CD burners. Coordinates release of information procedures with the outside service utilized for all billable requests.

JOB DUTIES AND RESPONSIBILITIES:

• Responsible for and coordinates the entire release of information process among the inpatient and outpatient records.

• Acts as liaison between the Medical Records Department and risk manager when dealing with attorney requests; court orders; subpoenas; litigation and/or other potential risk areas.

• Coordinates work with the outside service utilized for all billable requests. Logs requests upon receipt for processing.

• Responsible for maintaining and keeping current the computerized correspondence tracking system. Ensures that all requests are logged in the system.

• Responsible for adhering to HIPAA regulations regarding release of information.

• Responsible for adhering to the regulations for the release of information as it relates to HIV/AIDS; psychiatric patients; drug and alcohol patients.

• Responsible for ascertaining the validity of authorizations received in the department. Returns invalid authorizations.

• Responds to telephone requests from the patient care units, emergency department and other department customers.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 7 hours per day, 3 hours at a time. May require occasional standing/walking for up to 1 hour per day, 30 minutes at a time. Frequently uses fingers for data entry. Frequent use of hands. Uses upper extremities to occasionally lift and/or carry up to 10 pounds. May require stooping, bending and/or reaching above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony. May look at pc for long periods of time.

EDUCATION:

Graduate of an AHIMA approved Accredited Record Technician, RHIT program or a two year legal secretarial program preferred. Working experience in confidentiality/release of information areas preferred.

TRAINING AND EXPERIENCE:

Minimum of 1 year in the field preferred.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here. (http://www.slhn.org/About)