Field Manager

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

As a Field Manager, Customer Service at QXO , you will be responsible for delivering on company commitments in the field by managing pre- and post-installation jobsite activities for both window and door operations. This role serves as a key liaison between ABS and builders, ensuring quality installation, accurate field measurements, proactive issue resolution, and excellent customer service in new single-family home construction

Pre-Construction / Pre-Walk Responsibilities

• Receive scheduled job sites and complete pre-walks 1–2 weeks prior to installation.

• Review plans via OneDrive using a mobile device in the field.

• Complete digital pre-inspection walk sheets for windows and doors.

• Inspect rough openings (ROs), framing, and overall job readiness.

• Identify and document issues including measurements, defects, or discrepancies.

• Mark problem areas clearly on-site when necessary.

• Take photos of issues in mobile Field application.

• Communicate findings proactively to Superintendents and Installation Department.

• Ensure issues are addressed prior to installation.

• Perform lot-specific take-offs and verify material requirements.

Installation & Field Coordination

• Act as the primary point of contact between ABS and builders/superintendents.

• Coordinate with Order Entry, Service/Warranty, and Installation departments.

• Submit Extra Purchase Order (EPO) requests when builder-related issues arise.

• Identify and communicate additional material needs.

• Approve Extra Purchase Orders (EPOs) for add-ons or field changes.

• Request material pickups through Order Entry.

• Ensure all work aligns with customer specifications and building codes.

Post-Installation / Post-Walk Responsibilities

• Conduct post-walk inspections after installation.

• Review pre-walk notes to confirm all issues were resolved.

• Complete installation quality checklists.

• Identify installation defects.

• Document issues with photos and notes.

• Submit service or fill-in tickets for corrections.

• Communicate issues to key stakeholders.

• Ensure timely resolution of outstanding issues.

General Responsibilities

• Maintain proactive communication with builders and internal teams.

• Train and support new Field Managers when required.

• Research causes of recurring issues.

• Follow safety procedures and report unsafe conditions.

• Perform daily vehicle inspections.

• Manage multiple projects and deadlines effectively.

• Perform additional duties as assigned.

What you'll bring:

• 2+ years of experience in construction or building materials.

• Strong understanding of window and door installation practices.

• Ability to read and interpret blueprints.

• Proficiency in measurements and basic math.

• Microsoft Office skills (especially Excel).

• Strong communication and problem-solving skills.

• Ability to manage multiple tasks and deadlines.

• Effective communication both verbal and written.

Preferred Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in Business, Management, or a related field preferred

• 3–5 years of progressive customer service, inside sales, account support, or related experience preferred

• Previous supervisory or people-leadership experience preferred

• Experience within building materials, construction supply, wholesale distribution, manufacturing, or a related industry preferred

• Experience managing customer orders, fulfillment issues, returns, credits, and delivery coordination

• Familiarity with ERP, CRM, order-management, or customer service systems

• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

• Experience monitoring customer service metrics or implementing process improvements is a plus

Work Environment and Requirements

• Frequent work on construction sites with exposure to noise, heat, humidity, and machinery. Occasional extended hours required.

• Ability to lift, stand, walk, and sit for extended periods across job sites and facilities.

What you'll earn

• 401(k) with employer match

• Medical, dental, and vision insurance

• PTO, company holidays, and parental leave

• Paid training and certifications

• Legal assistance and identity protection

• Pet insurance

• Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation , national origin, age, disability, or any other protected status.