Associate Strategy Analyst - Member Satisfaction

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job supports the leadership of Highmark, or its affiliates, with a range of strategy activities essential to membership and margin goals. Strategy Analysts provide analytical/strategic-thinking with a particular focus on issues that impact member satisfaction and leadership support that enables project teams to: 1) isolate business issues; 2) help design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc.); 3) develop technical content (competitive intelligence, Strong communication skills (PowerPoint / Oral Communication) are critical for this role market trend analysis); 4) support development of formal recommendations to Senior Levels leadership; 5) help create document components (go-to-market or operational strategies, 6) Ability to problem solve and thrive in ambiguous situations where there is a clear end-goal, but no "how" on how to achieve that goal etc.) that inform critical strategic issues and decisions.

ESSENTIAL RESPONSIBILITIES

• Work with business/market owners to identify key business issues, articulate problem, apply right analytical framework, develop solution and recommendations, represent findings to stakeholders and own the outcome.

• Under the guidance of Strategy Consultants and Leadership, participate in & lead small to medium sized strategy projects/ work streams with the help of internal or external strategy consulting resources.

• Serve as subject matter expert (resource) to staff and stakeholders on membership, growth and operational strategy issues.

• Provide periodic informal work guidance/direction to other team members; Provide performance input and recommendations to management for development/ training plans. May have supervisory responsibilities on a project basis.

• Apply a broad knowledge of concepts and principles to develop analytical frameworks, approach and methodology best practices to analyze complex strategy issues, often applying ingenuity and originality to develop unique solutions.

• Other duties as assigned or requested.

EDUCATION:

Required

• Bachelor's degree in Business, Economics, Engineering, or Life Sciences or closely related discipline

Substitutions

• None

Preferred

• Master’s Degree in Business, Health or Economics or other related degree

• Bachelor's Degree in Finance, Health Care / Health Care Administration

EXPERIENCE

Required

• 0 - 3 years progressive experience that should be with strategy/ management consulting firms or internal strategy groups of healthcare and related companies

Preferred

• Health Insurance operations and technology experience

• Operational improvement experience

• 5+ years of experience in Healthcare

• 3+ years of experience with Customer Experience / Customer Satisfaction

LICENSES OR CERTIFICATION

Required

• None

Preferred

• Process Improvement certification (i.e. Lean, Six Sigma or Kaizan)

SKILLS

• Broad application of principles, theories, and concepts in strategic thinking, plus working knowledge of other related fields

• Strong PC application Skills (MS Office including PowerPoint and Excel)

• Knowledge of national and regional healthcare industry trends and challenges

• Strong written and oral communication skills, and attention to details

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice (https://dokumfe7mps0i.cloudfront.net/oms/4391/document/2026/1/doclib\_458575\_QLVK9\_1769448333304228022\_1769448333396/1769448333396.pdf)

Req ID: J286864