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Service Desk Analyst

Sunsource

Warren, MIJobSeen 1 day agoSeen in employer's feed 1 day ago

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At a glance

Compensation
No compensation found
Location
Warren, MI
Work Authorization
Not specified

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Job overview

SunSource is seeking a Service Desk Analyst to provide Level I and some Level II helpdesk support in a large organization. The role calls for current helpdesk experience supporting 3,000 to 4,000 users, an associate degree or equivalent, and a steady job history. The candidate will need administrative experience with Active Directory and Office 365, along with troubleshooting experience across hardware, software, printers, VPN, and Wi-Fi.

Skills & qualifications

RequiredNice to have

Skills

Helpdesk SupportActive Directory AdministrationOffice 365 AdministrationMicrosoft TeamsOneDriveSharePointPrinter SetupPrint ServerHardware TroubleshootingSoftware InstallationTwo-Factor AuthenticationOktaVPNWi-Fi TroubleshootingService DeskJiraMultitaskingTeamworkWorking Under Pressure

Qualifications

2+ Years Helpdesk ExperienceAssociate Degree or Equivalent15+ Months With One Employer

Full job description

Service Desk Analyst SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent. Steady Job History- (minimum 15 months experience with 1 employer) ### Technical Skills Active Directory- []{#_Hlk199325469}Admin Experience is required - Adding new users/computers - Passwords - Deleting users from AD - New hire account set up and de-provisioning experience. - Office 365 Experience- Admin Experience is required - Working knowledge with Teams, One Drive and Share point - Should know how to assign the license and recapture licenses Setting up new printers/peripherals - Installation/set up {=html} - Trouble shoot any issue. - Experience with Print Server Setting up/troubleshoot Hardware Experience with installing Software Experience with 2 factor Authentication, preferably Okta - Setting up - Resetting Password VPN/Wi-Fi Setting up VPN/ Wi-Fi - Trouble shoot VPN/Wi-Fi issues - Experience with ServiceDesk, preferably Jira - Open/modify/close Service requests. ### Soft Skills Multitasking - Work well under pressure. - Team player/ Work in a Team environment Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy SunSource Equal employment opportunity, including veterans and individuals with disabilities. PI287278704

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