Lead, AI Chatbot

Job Description

Insight Global is looking for a Lead, AI Chatbot to own the day-to-day performance and evolution of our conversational sales channel. This individual will drive ongoing optimization of the chat experience, coordinate changes required by product and promotional updates, and manage the vendor and IT relationships that keep the channel running smoothly.This role calls for a sales-minded leader and doer, someone who obsesses over the customer experience and is relentlessly focused on turning conversations into closed sales. The ideal candidate pairs strong business instincts with a hands-on, get-it-done approach, and is energized by finding and executing the small changes that move conversion, revenue, and customer satisfaction.

Skills and Requirements

7+ years of experience in conversational AI/chatbot platforms, digital customer experience, or digital sales channel management. Demonstrated experience managing third-party vendor relationships and cross-functional partnerships with IT. Strong understanding of conversational design principles, chat optimization, and A/B testing methodology. Experience translating product and promotional changes into digital experience requirements. Comfortable working with analytics/reporting tools to track channel performance and identify optimization opportunities. Demonstrated strategic thinking and hands-on experience leading or supporting conversational AI platform migrations. Experience with ASSAP, Humara, and/or Google's Conversational AI (CCAI) platform strongly preferred Telecom, cable, or subscription services industry experience is a plus. Strong written and verbal communication skills; able to work independently in a contract capacity. Experience with ASSAP, Humara, and/or Google's Conversational AI (CCAI) platform strongly preferred Telecom, cable, or subscription services industry experience is a plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].