L&I Workers' Compensation Adjudicator 4 - Unit Lead/Wage Specialist

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability Job Highlights The Department of Labor and Industries is seeking a Workers’ Compensation Adjudicator 4 (WCA4), Unit Lead Wage Specialist, to join our team in the Self Insurance Program within our Insurance Services Division. In this position, you will serve as a technical resource to the unit Claims Supervisor, unit staff, and the self-insured community on complex wage and claim issues. You will make recommendations to the Director for discretionary items and perform quality reviews of adjudicative actions of internal staff to ensure decisions are based on rules, regulations and laws. This position directly supports the agency mission by reducing the economic hardship to injured workers and self-insured employers by adjudicating benefit requests within the program’s performance measurements and expectations. Why Work for us: The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices. Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers. The Insurance Services Self-Insurance program is dedicated to supporting employers and protecting workers by providing impartial oversight and timely, expert services to all employers in Washington State that elect to administer and pay their own workers’ compensation claims. Here is what we are looking for:

• Ability to effectively communicate complex information clearly and succinctly in a way that is easy to understand for a variety of audiences both orally and in written format.
• Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to draw sound conclusions and make recommendations and decisions based on data.
• Strong customer service skills with the ability to authentically listen and collaborate with others from diverse backgrounds to build and maintain internal and external customer satisfaction.
• Demonstrated critical thinking and analytical skills.
• Ability to effectively organize multiple assignments and remain focused on priorities and progress to produce work products that are accurate, thorough and on time.
• Demonstrated ability to build rapport and partner with others to contribute to respectful working relationships and team cohesion.
• Knowledge and experience of Washington’s Workers’ Compensation claims management processes and calculating wages for injured workers.
• Ability to coach and mentor others to ensure consistent interpretation of policies, procedures and laws and work products comply with production and quality standards.

Some of what you’ll do:

• Manages and adjudicates a caseload of complex protests made by injured workers, physicians, self-insured employers or their attorneys, from decisions involving entitlement to benefits, jurisdictional matters, and contested determinations.
• Issues legal orders resolving protests and composes letters of explanation.
• Gather and issue complex wage orders for unit, Social Security Offset, and Pension.
• Acts a technical resource for the supervisor and claim unit adjudicators.
• Provide quality assurance reviews on unit work.
• Coach and mentor unit claim managers, including trainees, to ensure compliance with production and quality standards.
• Prepare briefing papers for the Director to make decisions for benefits on Over-Seven re-opening applications and requests for Waiver of Overpayments.
• And much more!

Required: Successful completion of the Department of Labor and Industries Workers’ Compensation Adjudicator 2 Apprenticeship program AND One (1) year of experience as a Workers’ Compensation Adjudicator 3 OR Bachelor’s degree AND Three (3) years of experience in adjudicating workers’ or crime victims’ compensation insurance claims, or adjudication of time-loss payments OR Equivalent education/experience. **Additional experience working with insurance claims, claims/insurance adjusting, claims investigations, disability management, claims risk management/loss control, medical billing, medical insurance, paralegal personal injury services or paramedical occupations will substitute, year for year, for required education. AND

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired:

• Ability to manage time, prioritize work to best accomplish the workload and manage the work schedule.
• Excellent written and verbal communication skills.
• Must have ability to apply critical reasoning skills.
• Receptive to change and adaptable to new situations and processes.
• Ability to effectively communicate with and assist difficult people.
• Be a team player with a positive attitude and ability to build rapport.
• Skilled in using personal computers and software, i.e., MS Word and EXCEL.

Things You Need to Know At L&I, your voice matters. L&I is a diverse state agency dedicated to the safety, health and security of Washington's 3.3 million workers. Watch this brief video and learn more about why L&I is an employer of choice. L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the “Benefits” tab to learn more. We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. This position is eligible for a flexible schedule (4/10’s, 9/80’s, 5/8’s, etc.) upon approval by management. For this position, teleworking is permitted full time. The assigned duty station for this position is Tumwater, Washington. To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts. Application process To be considered for this opportunity, you must submit a complete online application including detailed work history and professional references with current phone numbers. Please include the following documents with your application:

• A cover letter describing your specific qualifications.
• A current resume detailing your applicable experience and education.

We will contact the top candidates directly to advance in the selection process. Because we base the selection on the information you provide, please ensure your application clearly demonstrates how your experience relates to the qualifications and responsibilities described in this announcement. Applications with incomplete work history, references to a resume in place of detailed work experience, or missing attachments may be considered incomplete and not considered for further review. Please do not attach or place any medical information within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice: Prior to a placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other information

• Applicants selected to move forward in the hiring process will be contacted to complete a skills assessment. Assessments are conducted virtually via Microsoft Teams.
• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s [email protected]. Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, or the agency, please contact Angela Laramie at [email protected].