Program Manager, WW Retail Fulfillment Operations BPR

Role Number: 200688076-3956

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don’t just craft products - we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from unique technology to industry-leading environmental efforts to world class customer experience. Join Apple, and help us leave the world better than we found it.

Description

The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced Program Manager to lead strategic initiatives that directly impact Apple's Supply Chain and Retail Fulfillment Operations. In this role, you'll influence, support, and implement forward-looking capabilities to help Apple stay ahead of the competition.

The Retail Fulfillment Operations portfolio spans a wide range of programs, including the expansion of both online and physical retail stores, new and enhanced fulfillment methods, innovative gifting, payment and affordability options, trade-in and repair strategies, retail replenishment and inventory management, and enabling Apple's 2030 sustainability goals. Success in this role requires deep expertise in supply chain fulfillment operations and the ability to manage complex global projects.

This role leads global cross-functional teams to deliver technology and process solutions that improve customer experience, drive operational efficiency, and support business growth across Retail Fulfillment Operations. You'll also partner with senior leadership to define business process and capability roadmaps aligned to Apple's evolving retail strategy. The ideal candidate is strategic, detail-oriented, comfortable driving clarity and decisions in a fast-paced, global environment.

Minimum Qualifications

• Bachelor's degree required; (Industrial Engineering, Operations Research, or Technology, or related field)

• 6+ years of global supply chain management experience in complex industries

• Excellent communication and presentation skills with the ability to adapt to any audience level

• Self starter

• Experience defining and implementing KPIs for operational metrics

• Proficient in process mapping and other process analysis techniques

• Experience working with business leads to define and execute process and technology roadmaps in support of long-term functional strategies

• Experience coordinating user acceptance testing, rollout, training, and post-launch support

• Proven track record managing global, complex projects including stakeholder engagement and risk management

Preferred Qualifications

• Broad supply chain management experience in logistics, e-commerce fulfillment, inventory management, or order-to-cash; payment processing and/or fraud mitigation experience a plus

• Relevant experience with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems

• Understanding of SAP, SAP Retail, or Warehouse Management Systems

• Ability to manage multiple concurrent programs across global teams

• PMP or equivalent project management certification

• Technically curious and quick to adopt emerging technologies; hands-on familiarity with AI/ML tools and their operational applications is a plus

• Proven self-starter who thrives in ambiguous environments — able to structure problems, set direction, and drive progress without a fully defined playbook

• Bachelor's degree required; MS (Industrial Engineering, Operations Research, or Technology) or MS / MBA in (Industrial Engineering, Operations Research, or Technology) or related field

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.