COORDINATOR EMPLOYEE RELATIONS

POSITION SUMMARY The Coordinator, Office of Employee Relations, coordinates employee relations services, including employee grievances and complaints, workplace investigations, disciplinary actions, employment separations, and performance management support. This position interprets and administers District personnel policies, provides guidance to employees and supervisors, and supports compliance with applicable employment laws and regulations. The Coordinator responds to sensitive and potentially critical employee-related situations, providing timely guidance while exercising sound judgment, discretion, and professionalism. This position maintains strict confidentiality and supports fair, consistent, and effective employee relations practices across the District. MINIMUM REQUIREMENTS

EDUCATION:

• Bachelor's degree in human resources, social work, criminal justice, business administration, or related field required
• Master's degree preferred

CERTIFICATION/LICENSE:

• Must hold or be eligible to hold a Georgia PSC Clearance Certificate
• Valid driver's license and availability of private transportation, or the ability to attend off-site meetings
• Human Resources Certification (PHR, SPHR, SHRM-CP, SHRM-SCP, or pHCLE) preferred

WORK EXPEREINCE:

• 5 years of progressively responsible experience in employee relations, human resources, personnel management, workplace investigations, law enforcement, conflict resolution, or employment law required
• Supervisory or team leadership role preferred
• Experience conducting sensitive investigations, interpreting employment policies, and managing complex employee relations matters required
• Experience responding to critical workplace incidents, managing sensitive situations, or providing guidance during high-pressure circumstances preferred
• Experience in K-12 education or public sector preferred

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of federal and state employment laws, employee relations practices, workplace investigations, and personnel policies
• Knowledge of employee grievance procedures, disciplinary processes, and applicable employment separation requirements
• Strong investigative, analytical, and problem-solving skills with the ability to evaluate sensitive information and prepare objective, factual reports
• Ability to remain calm, focused, and professional when responding to high-pressure, sensitive, or potentially volatile workplace situations
• Demonstrated ability to maintain strict confidentiality, exercise discretion, safeguard sensitive information, and communicate appropriately with authorized individuals
• Ability to assess critical situations, exercise sound judgment, determine appropriate escalation procedures, and provide timely guidance within established policies and authority
• Ability to respond effectively to urgent, sensitive, and high-pressure situations while maintaining composure, exercising sound judgment, and providing appropriate guidance
• Knowledge of crisis response protocols, conflict resolution techniques, and appropriate escalation procedures
• Demonstrated ability to maintain strict confidentiality, exercise discretion, and handle highly sensitive employee and organizational information
• Strong interpersonal, verbal, and written communication skills with the ability to navigate difficult conversations and interact professionally with employees and leadership
• Ability to manage multiple complex cases, competing priorities, and time-sensitive matters independently
• Strong organizational skills and attention to detail in maintaining investigative documentation and confidential records
• Proficiency in Microsoft Office applications and employee records or case management systems

ESSENTIAL DUTIES

• Provides guidance to employees, supervisors, and District leadership regarding personnel policies, employee relations procedures, workplace concerns, and applicable employment laws and regulations

• Conducts impartial investigations into allegations of employee misconduct, policy violations, and other workplace concerns, ensuring thorough documentation, confidentiality, and compliance with established procedures

• Prepares comprehensive investigative reports, documents findings, and communicates recommendations to appropriate leadership and legal counsel to support informed administrative decisions

• Responds to urgent and sensitive employee-related incidents, including reasonable suspicion of substance impairment, behavioral health concerns, workplace altercations, and other critical situations, providing timely guidance, coordinating with appropriate departments, and supporting established crisis response protocols

• Coordinates employee grievance and complaint processes, disciplinary actions, and termination or nonrenewal procedures in accordance with District policies and applicable employment laws

• Supports supervisors and administrators in addressing employee performance concerns, implementing corrective actions, and promoting consistent performance management practices

• Collaborates with District leadership, legal counsel, government agencies, and employee organization representatives to address employee relations matters, resolve workplace concerns, and support compliance

• Analyzes employee relations data, identifies workplace trends and systemic concerns, and develops recommendations, targeted interventions, and training to strengthen workplace climate and organizational effectiveness

• Maintains accurate, secure, and confidential employee relations records while ensuring timely case management, professional communication, and adherence to applicable records retention and privacy requirements

• Required to have prompt, regular attendance in person and be available to work on-site during regular business hours and as needed

• Performs other duties as assigned by the appropriate administrator or their representative

PHYSICAL ABILITIES AND WORKING CONDITIONS

• Vision: Ability to read small print and view a computer screen for prolonged periods
• Hearing: Ability to tolerate exposure to noisy conditions
• Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer
• Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head
• Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis. Incumbent may be required to physically restrain parties involved in a conflict
• Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors
• Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress
• Additional Work Conditions & Physical Abilities: N/A

The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary.

COMPENSATION: Salary Grade: 133 Salary Range: Salary Schedules - Atlanta Public Schools Work Year: 252 days (Annual)