Director of Global Quality

Director of Global Quality

Department: Operations

Reports to: Chief Executive Officer

Lead Quality Excellence Across a Global Manufacturing Organization

Our client is a global consumer products manufacturer seeking an accomplished Director of Global Quality to lead its enterprise-wide quality strategy and Quality Management System (QMS).

Reporting directly to the CEO, this highly visible leader will have end-to-end accountability for product quality—from incoming materials and supplier performance through manufacturing, finished goods, distribution, and customer experience. The Director will establish consistent global standards, strengthen quality processes across internal and external manufacturing partners, and build a culture of prevention, accountability, and continuous improvement.

This is an excellent opportunity for a strategic, hands-on quality executive who can influence across functions, develop high-performing teams, and deliver measurable improvements in product quality, reliability, and customer satisfaction.

Key Responsibilities

Global Quality Strategy and QMS

• Develop, implement, and continuously improve a company-wide QMS spanning suppliers, contract manufacturers, and company-owned facilities.

• Establish consistent global quality standards, policies, procedures, metrics, and governance.

• Drive quality consistency across multiple manufacturing locations and supplier partners.

• Integrate quality requirements into product and process design rather than relying primarily on final inspection.

• Champion Lean principles, continuous improvement, waste reduction, and a culture of zero defects.

Supplier Quality

• Develop and manage supplier qualification, approval, monitoring, and improvement processes.

• Lead supplier quality assessments, capability reviews, audits, and first-article/product validation activities.

• Establish supplier performance expectations and scorecards.

• Lead the investigation and resolution of significant supplier quality issues.

• Partner with Sourcing and Engineering to address recurring supplier issues and implement permanent corrective actions.

• Strengthen supplier accountability while building long-term supplier quality improvement strategies.

Manufacturing Quality

• Establish consistent manufacturing quality standards across company-owned facilities and contract manufacturing partners.

• Ensure effective process controls, work instructions, inspection standards, testing procedures, control plans, and quality records.

• Lead root-cause analysis and corrective/preventive action efforts for significant manufacturing and product quality issues.

• Establish escalation procedures for major concerns, including containment, stop-ship, stop-production, and product disposition when appropriate.

• Identify recurring manufacturing issues and partner with Operations and Engineering to implement sustainable improvements.

Product and Customer Quality

• Maintain end-to-end accountability for product quality from incoming materials through manufacturing and distribution.

• Analyze warranty, field, return, customer complaint, and other quality data to identify trends and systemic issues.

• Translate customer and field feedback into actionable product and process improvements.

• Partner with Product Development and Engineering to incorporate quality and reliability requirements into new and existing products.

• Drive improvements in product reliability, consistency, and the overall customer experience.

Leadership and Continuous Improvement

• Lead and develop quality resources across multiple locations and functions.

• Establish clear quality KPIs and provide executive leadership with visibility into performance, risks, trends, and corrective actions.

• Promote structured problem-solving methodologies, including root-cause analysis and CAPA.

• Influence cross-functional teams and external partners to drive quality initiatives from identification through sustainable resolution.

• Build strong partnerships with Engineering, Product Development, Sourcing, Operations, Customer Service, and suppliers.

Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, Operations, or a related technical discipline required.

• 10+ years of progressive quality, manufacturing, or engineering experience in a manufacturing environment.

• Significant leadership experience overseeing enterprise, multi-site, or global quality functions.

• Demonstrated experience developing, implementing, or improving a Quality Management System.

• Strong experience with supplier quality, manufacturing quality, audits, corrective actions, root-cause analysis, and continuous improvement.

• Proven ability to establish quality standards, metrics, processes, and governance across multiple locations and organizations.

• Strong analytical, communication, influencing, and cross-functional leadership skills.

• Ability to translate quality data and customer feedback into measurable business and product improvements.

Why This Opportunity

• Direct visibility and partnership with the CEO.

• Enterprise-wide ownership of global quality strategy and performance.

• Opportunity to shape the QMS and quality culture across a growing manufacturing organization.

• Significant influence across operations, engineering, product development, sourcing, customer service, and supplier networks.

• Competitive salary and bonus

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.