QUALITY ASSURANCE MANAGER - REMOTE

ESFM

Position Title: QUALITY ASSURANCE MANAGER - REMOTE

Salary: $85,000 - $95,000

Pay Grade: 15

Other Forms of Compensation: 15

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

Job Summary

The Quality Assurance Manager is responsible for overseeing and maintaining quality systems for janitorial operations within GMP-regulated environments. This role ensures compliance with ISO standards, drives continuous improvement, and leads a team committed to delivering high-quality sanitation services in highly regulated spaces.

Remote with travel required

Key Responsibilities:

Education & Certifications

• Bachelor’s degree in Quality Management, Industrial Engineering, Life Sciences, or related field

• ISO 9001 Lead Auditor certification (preferred)

• GMP training certification (required)

• Six Sigma or Lean certification (a plus)

Minimum 5 years of QA experience in GMP-regulated environments (pharmaceutical, biotech, or medical device sectors)

• Proven experience managing janitorial or sanitation services in cleanroom or controlled environments

• Demonstrated success implementing and maintaining ISO 9001 or ISO 14001 systems

• Experience conducting internal audits and managing CAPAs (Corrective and Preventive Actions)

Technical Skills

• Deep understanding of GMP, ISO 9001, and ISO 14001 standards

• Familiarity with cleaning validation protocols and environmental monitoring

• Proficiency in writing SOPs, work instructions, and QA documentation

• Competence in using digital QA tools (e.g., audit software, document control systems)

Core Responsibilities

• Develop and maintain QA systems aligned with ISO and GMP requirements

• Conduct routine audits of janitorial processes, documentation, and compliance

• Lead investigations into deviations, non-conformances, and customer complaints

• Oversee training programs for janitorial staff on GMP and ISO procedures

• Collaborate with operations to ensure cleaning protocols meet regulatory expectations

• Prepare for and support external audits (FDA, ISO certifying bodies, client inspections)

People Management & Leadership

• Proven ability to lead, coach, and develop teams of janitorial staff and QA personnel

• Experience managing performance, conducting evaluations, and fostering accountability

• Skilled in conflict resolution, team motivation, and building a culture of compliance and continuous improvement

• Ability to tailor communication and training to diverse teams across shifts and facilities

• Comfortable managing union and non-union environments (if applicable)

Soft Skills

• Strong attention to detail and analytical thinking

• Excellent communication and documentation skills

• Ability to lead cross-functional teams and drive a culture of quality

• Proactive problem-solving and contingency planning mindset

• Comfortable working in fast-paced, highly regulated environments

Performance Metrics

• Audit pass rates and closure timelines for CAPAs

• Compliance with cleaning validation and documentation standards

• Staff training completion and effectiveness

• Client satisfaction and complaint resolution rates

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Associates at ESFM are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ESFM.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ESFM.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Req ID:1581300

ESFM

Julia Lari