Student Services Support Specialist - Customer Svcs Specialist Int

Working Title : Student Services Support Specialist

Job Class: Customer Service Specialist, Intermediate

Agency: Minnesota North College

• Job ID: 97339

• Location: Itasca Campus in Grand Rapids or Mesabi Range Campus in Virginia

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary: Regular

• Who May Apply: Open to all qualified job seekers

• Date Posted: 09/29/2026

• Closing Date: 10/13/2026

• Hiring Agency/Seniority Unit: Minnesota North College

• Division/Unit: AFSCME

• Appointment Type: Classified

• Work Shift/Work Hours: 8:00 am - 4:30 pm

• Days of Work: Monday - Friday

• Travel Required : No

• Salary Range: $21.12 - $28.01 / hourly; $44,099 - $58,485 / annually

• Classified Status: Classified

• Anticipated Start Date: 11/04/2026

• Re-Posting: No

• FLSA Status: Non-Exempt

• Designated in Connect 700 Program for Applicants with Disabilities (http://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Minnesota North College is seeking to fill the permanent, full-time (1.0 FTE) position of Student Services Support Specialist (Customer Service Specialist, Int) at the Itasca or Mesabi Range, Virginia Campus.

This position is responsible for serving as a first point of contact for individuals seeking assistance from Minnesota North College and provides high-quality customer service through all college communication channels. The position supports students and other customers by interpreting and explaining admissions, registration, financial aid, academic records, and program information. Responsibilities include analyzing individual situations, providing accurate guidance, and facilitating access to student administrative services. The individual in this role must maintain comprehensive knowledge of admissions, financial aid, registration and records processes, academic programs, and related college procedures. This position serves students, parents, staff, and external agencies by connecting them with available college services, including advising, counseling, student records, financial aid, and enrollment-related support.

Minimum Qualifications

• Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.

• English sufficient to perform the job duties described above in order to effectively communicate with both internal and external customers both on the phone and in person.

• Experience with word processing/typing sufficient to quickly and accurately produce documents (including business letters, memos, spreadsheets, reports), using proper grammar, spelling, and usage.

• Data base management skills sufficient to develop and correctly enter information in a database and produce ad-hoc queries and develop reports for management use.

• Commitment to diversity as well as a demonstrated ability to work successfully with persons of diverse backgrounds including sensitivity to their needs and concerns.

Preferred Qualifications

• Commitment to gaining knowledge of Data Practices and Data Privacy.

• Two years of customer service experience.

• Organizational and interpersonal skills sufficient to provide lead work delegation, training and assistance to other clerical support staff, student workers and assistants.

• Experience using ISRS.

• Ability to work independently and use critical thinking skills to make decisions.

• Knowledge of college registration and admissions procedures sufficient to provide the students with accurate information and/or refer students to the appropriate person.

Additional Requirements

Please upload the following information with your Workday application:

• Coverletter

• Acurrent resume

• Alistofthreeprofessionalreferenceswithcontact information

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.