QA Specialist

GENERAL PURPOSE:

Assist Quality Assurance Director with daily routine appraisal function of the Quality Management System, ensuring compliance with cGMP guidelines and the company Standard Operating Procedures.

ESSENTIAL JOB FUNCTIONS:

• Audits quality systems, processes, and products.

• Conducts final inspections and batch/ticket reviews as required.

• Facilitates root-cause analysis of internal nonconformance and customer service issues, follows up, and records corrective actions.

• Determines and communicates acceptability of product and action for handling nonconforming product.

• Writes work instructions and procedures for quality functions and facilitates the development of work instructions for other departments.

• Responds to operators\u2019 questions about the Quality System.

• Interacts with managers, supervisors, and customers in writing, over the phone, and in person.

• Provides training on Quality Systems as required.

• Promotes a positive quality culture.

• Assists in project management responsibilities.

• Leads internal audits, including planning, scheduling, conducting, and reporting of internal audit results as needed.

• Analyzes and trends internal nonconformance, customer complaints, and internal audit results.

• Defines levels of acceptance for quality defects using samples, drawings, and/or definitions.

• Clarifies and simplifies existing Quality System documentation.

• Attends customer meetings and audits.

• Presents data to all levels of the organization, such as DMS meetings.

• Makes corrections to the Quality Management System to comply with regulatory and/or customer requirements.

• Backs up the Quality Manager.

QUALIFICATIONS:

• Must have a high school diploma or G.E.D.

• Associate's Degree preferred or CQE preferred.

• Minimum one (1) year of related experience and/or training.

• Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Must be able to read and interpret documents such as operating and maintenance instructions, procedure manuals, and safety rules.

• Must be able to write routine reports and business correspondence.

• Must be able to read a limited number of two- and three-syllable words and recognize similarities and differences between words and between series of numbers.

• Must have proficient personal computer skills, including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.

• Must have the ability to communicate effectively by telephone and provide information/assistance to customers.

• Must have knowledge of modern office procedures and methods including, but not limited to, telephone communications, office systems, and record keeping.

• Must be able to establish, maintain, and retrieve permanent files.

• Must have a general understanding/knowledge of machinery, tools, and gauges for auditing, troubleshooting, and calibration.

• Must be able to maintain good attendance.

• Must be able to perform all essential functions of this job with or without reasonable accommodation.

WHAT WE OFFER

• Corporate culture based on integrity, respect, accountability, and excellence.

• Comprehensive training with numerous learning and development opportunities.

• An attractive salary reflecting skills, competencies, and potential.

• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of daily work.

The starting rate is $20 - $22 per hour, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process. You may apply online at [1] www.westrock.com/company/careers and the application window is expected to close by 11/30/2026

References

Visible links

1. http://www.westrock.com/company/careers

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.