IHT Enterprise Client Success

Job Summary We are currently hiring an IHTEnterprise Client Success for our Enterprise Delivery team, and our ideal candidatewill possess a passion for impacting lives and our community. The primary purpose of this position is to serve as the primary local-level liaison between Staffmark Group and assigned national account clients. This role bridges the strategic goals of the national account relationship with the day-to-day operational excellence required at the local market level. Client Success ensures consistent service delivery, workforce compliance, and high-quality experience for both the client and placed associates. Essential Duties Your Day-to-Day Leadership includes Activities such as these: 1. Build and maintain strong client relationships through regular on-site visits, proactive communication, and responsive issue resolution. 2. Participate in forecast meetings and discussions with clients to identify current and future staffing needs. 3. Works to identify and gather sales leads from candidate pool to share with sales team. 4. Partner with recruiting teams to ensure timely and quality delivery against client headcount requirements. 5. Monitor Talent attendance, performance, and retention; implement corrective actions in alignment with client and company standards. 6. Proactively identify and resolve service delivery issues before they impact client satisfaction. 7. Escalate systemic or complex issues to the National Account Manager with supporting data and recommended solutions. 8. Conduct on-site orientations, safety walk-throughs, and check-ins to support associate engagement and reduce attrition. Competencies 1. Competencies we value for this role 2. Culture of Heart: Provides the tools, training, and resources to focus on the impact of being a part of the team to help each other succeed. 3. Customer Service: Effectively interacts with and meets the needs of our customers to provide the best service and experience possible. 4. Client Relationships: Builds, maintains, and strengthens relationships with internal and external clients. 5. Data-Driven: Uses data to understand impacts, implications, and makes data-backed decisions to put resources where they are most impactful. 6. Curiosity and Innovation: Demonstrates curiosity, develops new insights, considers creative approaches and applies novel solutions. 7. Adaptability: Adapts quickly to change and easily considers new approaches. 8. Communication: Uses effective written and oral communication with internal staff, teams, clients, talent, and communities served. Demonstrates empathy and listening. 9. Detail-Oriented: Meets deadlines and produce work with few to no errors. Organizes projects, understands teams, and creates detailed plans. 10. Interpersonal Skills: Interacts positively with courtesy, sensitivity and respect with a variety of individuals and makes every effort to understand and relate to others. Culture The Staffmark Group experience is more than just a job: 1. Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp! 2. Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's Best of Staffing Client, Best of Staffing Talent, Best of Staffing Employer, and Best Staffing Firms for Women Awards. 3. A commitment to diversity and inclusion. An equitable, inclusive, diverse work environment are critical to the mission, vision, and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will ... For full info follow application link. Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.