Product Support Manager Electric Drive

JOB REQUIREMENTS: Job Description Apply now Product Support Manager- Electric Drive Trucks- US East Posting Start Date: 8/20/26 Job Location (Short): USA, Requisition ID: 36709 Onsite or Remote: Remote Position Join Komatsu and Be Part of Something Big! Job Overview Facilitate mining distributor and customer success by identifying and driving the resolution of Komatsu mining product issues, assist distributors with surface mining equipment troubleshooting, manage key relationships at Komatsu factories and distributors, serve as the local proponent for the Technical Service Information (TSI) process, provide technical support for new mining equipment installations, serve as the proponent for the mining product warranty process, and provide product support training to distributors. Key Job Responsibilities Support servicing agent with diagnosing and resolving technical and service problems on Komatsu's surface mining hydraulic shovel equipment line. Advise servicing agent and customers on operational and maintenance best practices for surface mining equipment. Review and adjudicate warranty claims from servicing agent for Komatsu surface mining equipment in accordance with Komatsu Service Policy and Procedure Manual guidelines. Prepare reports, presentations, charts/graphs, and other documents to summarize Komatsu machine performance. Coordinate mining equipment project start-up with customer and servicing agent after sale is complete. Manage assembly, commissioning and delivery of machines to customers in accordance with contract delivery terms. Serve as mediator to resolve any disputes between the customer and servicing agent. Execute policy settlements (outside warranty) on behalf of Komatsu. Conduct meetings with servicing agent and customers to manage product acceptance through continuous improvement using Komatsu's JoiFUL process. Compile reports to document quality issues on mining machines on an ongoing basis for Komatsu factory engineering review. Coordinate field investigations or mining machine testing required by Komatsu. Coordinate the implementation of any post and pre-delivery Komatsu factory updates to the machines with the servicing agent and the customer. Manage training plans to improve Komatsu machine support capability levels for the servicing agent personnel. Perform Root Cause Analysis (RCA) investigations on Komatsu mining equipment and major components. Interpret and analyze predictive maintenance and machine health data including oil analysis reports, customer maintenance records, machine downloads, and... For full info follow application link. Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C22B707D32844D59