PARCS Supervisor (Parking Access and Revenue Control System)

Experience Required

Provide instruction and training to other employees • Customer service • Overnight experience is a plus

Minimum Education Required

High School

License(s) Required

Valid NJ Driver’s License

Compensation

$18.00 - $20.00 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

Unspecified

Job Description

Job Title: PARCS Supervisor (Parking Access and Revenue Control System)

Exempt Status: Non-Exempt

Reports to: Operations Manager

Supervises: N/A

Job Description:

Ensure the smooth operation of MPA facilities and assist in coordinating staff in response to

parking and customer demands.

Compensation: $18 per hour during training (up to 90 days) and $20 per hour upon

completion of training. $3 per hour shift differential will be provided during the hours of

12am to 8am Monday through Thursday, and from 4pm to 8am on Friday, Saturday and

Sunday.

RESPONSIBILITIES

• Respond to customer calls and addresses via the parking control app or coordinate with the

appropriate staff to respond.

• Maintain a consistent and regular presence through the routine patrol of all garages and

lots during shift.

• Coordinate the temporary shutdown and reopening of parking facilities when parking

demand warrants the same.

• Assist customers remotely, and in person, with payment and parking issues.

• Perform daily facility inspections.

• Address malfunctioning equipment.

• Address spot maintenance concerns.

• Identify and log issues that require the attention of management and maintenance.

• Respond to emergency situations and handle matters accordingly.

• Ensuring equipment has adequate ticket and receipt paper.

• Light maintenance duty.

• Delivers deposits to the bank daily.

• Delivers mail to the post office daily.

• Fill in for parking enforcement and maintenance when needed.

• Prepare and submit complete, accurate daily shift reports for Management review.

• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency in Microsoft Office, Word, Excel, and Outlook.

• Possess excellent problem-solving and customer service skills.

• Must be able to understand, speak, read and write English sufficiently enough to perform

all duties.

• Ability to communicate effectively, both orally and in writing.

• Ability to resolve difficult or stressful customer service issues.

• Ability to understand, remember, and carry out both written and verbal instructions.

• Ability to work independently and within a team.

PHYSICAL DEMANDS

• Manual labor services may need to be performed from time to time.

• Ability to work outdoors and all-weather conditions as required.

• Operation of a motor vehicle.

• Requires the ability to lift and/or move up to 50 lbs.

EDUCATION

• Minimum High School diploma.

EXPERIENCE

• Provide instruction and training to other employees

• Customer service

• Overnight experience is a plus

CERTIFICATIONS AND OTHER REQUIREMENTS

• Valid NJ Driver’s License

• Ability to work nights, overnights, weekends, and holidays

For employees working a PARCS Supervisor lower priority shift, please note that in the

event a higher priority shift becomes open, employees working a lower priority shift will be

required to fill that higher priority shift. As such, employees may experience shift schedule

changes based on the operational needs of the Authority. Shifts are numbered in the order

of priority needed to provide adequate coverage. Lower priority shifts have a higher

likelihood of being rescheduled if operational demands change. Therefore, employees

working lower priority shifts must be prepared and available to cover any shift, including

those with higher priority, as needed.

The MPA offers excellent benefits for our full-time employees, including sick and vacation

paid leave, pension, and health benefits.

The individual in this position is considered an essential employee.

The MPA is an equal opportunity employer.

DISCLAIMER: This job description is not designed to cover or contain a comprehensive listing

of activities, duties or responsibilities that are required of the employee. Duties, responsibilities

and activities may change at any time with or without advance notice.

Place of Work

On-site

Requisition ID

202

Job Type

Full Time

Application Email

[email protected]