Treasury Management Support Specialist I

About The Role Altabank, Division of Glacier Bank, is looking for a Full-time Treasury Management Support Specialist I Representative for our Pleasant Grove Service Center. Role: The Treasury Management Operations Specialist serves as the subject matter expert and primary resource for all Treasury Management Banking products and services. Handles business setups, customer calls, demonstrations and walkthroughs with customers, technical support, annual reviews and other daily processes. Also completes a range of duties including; researching, troubleshooting, and resolving issues related to all Treasury Management products and services. This role will also handle internal and external customer inquiries for all related activities. Utilize knowledge and expertise to assist/educate team members in all aspects of department. Help customers improve their banking experience and build strong customer relationships by understanding their needs and recommend bank products and services that meet their banking needs. This is an in-office position. RESPONSIBILITIES: * Provide technical support and training to customers on all treasury management products. * Expand and build relationships, maintaining a high level of client satisfaction by generating, managing, and servicing the treasury needs of clients. * Respond to customer questions and issues regarding Treasury and Cash Management systems and services to ensure effective customer system utilization and understanding. * Conduct annual review and audit of each Treasury Management customer and their individual controls to mitigate unnecessary risk. * Daily review of reports for eBanking and Fraud. * Handle set up of customers online banking access, mobile deposit, positive pay, wires, ACH, bill pay, and RDN deposits. * Provides support for branches and internal departments related to Treasury Management products and services. * Assist Treasury Management sales team as needed. May include joint calls with customers. * Stay current on treasury management trends, best practices, and customer challenges. * Maintain excellent client relationships with detailed customer call logs and timely follow up. * Handle research and process maintenance requests. * Maintain strict confidentiality of all customers financial information. * Complete other tasks and projects assigned. * Adhere to Altabank Core Values. * Keeps management appropriately informed of area activities and of any significant problems. * Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank. * Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel). * Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attend and participate in meetings as required. * Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. * Complete required bank training courses within assigned time frame(s). It is the individual's responsibility to ensure... For full info follow application link. Glacier Bancorp is an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.