Valet Manager

Position: Valet Manager

Type: Full-time

Location: Albany Stratton Veterans Affairs Medical Center

Travel: 0%

Contingent Upon Award

Position Summary: The Valet Manager serves as the on-site operational lead responsible for overseeing daily Patient Assisted Parking Services operations at the Albany Stratton Veterans Affairs Medical Center. This position ensures continuous staffing coverage, compliance with contract requirements, maintenance of vehicle wait times under ten minutes, accountability of personnel and equipment, quality control reporting, and coordination with Veterans Affairs Medical Center personnel and Veterans Affairs Police. The Valet Manager functions as a working supervisor and may perform valet attendant duties as needed while monitoring staffing, customer service, safety, vehicle accountability, and overall contract performance. The solicitation does not require a separate supervisory labor category, but it anticipates that contract personnel may perform supervisory responsibilities while maintaining operational coverage.

Duties and Responsibilities:

• Provide day-to-day oversight of Patient Assisted Parking Services operations at the Albany Stratton VAMC.

• Coordinate staffing assignments between the front circle and designated patient parking lot to ensure continuous coverage.

• Monitor staffing levels and employee break schedules to prevent any parking area from becoming unattended.

• Ensure vehicle drop-off and pick-up wait times remain below ten (10) minutes.

• Supervise and support Valet Attendants in the performance of daily parking operations.

• Serve as a working manager and perform valet attendant duties when required to maintain service continuity.

• Monitor compliance with customer service, safety, security, and vehicle accountability requirements.

• Oversee accountability of customer vehicle keys, lock boxes, claim-check systems, radios, and other contractor-furnished equipment.

• Ensure proper operation and utilization of the electronic claim-check and vehicle tracking system.

• Maintain required daily logs, staffing records, timesheets, and vehicle count reports.

• Submit required daily reports to the Contracting Officer's Representative.

• Coordinate with VA Police regarding emergency communications, incidents, accidents, and key control procedures.

• Ensure all contract personnel comply with VAMC policies, training requirements, badge requirements, and facility procedures.

• Identify operational issues, performance risks, and safety concerns and implement corrective actions as necessary.

• Conduct quality control monitoring of staffing compliance, service performance, wait times, and incident reporting.

• Support Contracting Officer Representative meetings, site visits, and performance discussions as required.

Required Qualifications:

• US Citizen

• Fluent in English

• Valid U.S. Driver's License

• Minimum 2 years of driving experience (automatic and manual)

• 6 Months of patient assisted parking services experience in a healthcare setting serving patients of varying physical abilities

• Comply with local traffic laws and VAMC campus traffic regulations

• Clear and effective verbal and written communication

• Providing courteous, respectful, and professional customer service

Physical Ability to:

• Stand and walk for extended periods throughout the workday.

• Frequently enter and exit vehicles.

• Walk repeatedly between the front circle and patient parking lot.

• Operate passenger vehicles safely in various weather conditions.

• Bend, reach, stoop, and maneuver within vehicles.

• Work outdoors for extended periods.

• Wear reflective outerwear and contractor uniforms during all assigned shifts.

Physical Demands and Work Environment: While performing the duties of this position, the employee is regularly required to talk, listen, and write. The employee frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to be the best qualified for the position and successfully perform the functions of the job. Reasonable accommodation may be made (if possible) to enable individuals with disabilities to perform the functions.

Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system.

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.