Bilingual Product Support Specialist FinTech (Spanish)

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and CompetenciesRequired * General understanding offinancial statementsand key accounting concepts (Balance Sheet, Income Statement, Cash Flow Statement). * Strong customer service skills, with an eagerness to excel and be part of a dynamic team. * Superb analytical skills and persistence in problem-solving, particularly intechnical troubleshooting. * Fluency in both English and Spanish isrequired. * Excellent verbal, written, and organizational skills. * Attention to detail and the ability to learn quickly. * Working knowledge of Windows-based software (e.g., Excel, Word).Preferred * Bachelor's degree concentration inFinance, Accounting, Economics, or Computer Science. * Experience infinancialindustry, banking, commercial lending, commercial real estate, or capital markets. * Basic knowledge of database administration (e.g., SQL Server, Postgres). * Familiarity with credit risk concepts, loan origination processes, and portfolio management. * Exposure tofinancial analytics toolsand/or enterprise software platforms.Education * Bachelor'sdegreerequired.Responsibilities * Providefinancial and technical product supportto clients using Moody's Analytics Lending Solutions products, helping themleverageworld-class software to improve their business outcomes. * Assistclients in interpreting product outputs in the context of theirfinancial analysisand credit risk assessments. * Deliver conceptual solutions to a wide range of clients, bridgingfinance knowledgewithIT troubleshootingexpertise. * Provide in-depth education andassistanceon product features, functionality, and technical architecture. * Support clients on the use of our credit risk andlendingproducts in a courteous, professional, andtimelymanner viaweb, email, and telephone. * Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product. * Provide constructive feedback to the sales and training groupsregardingclient needs, market trends, and opportunities. * Identify, capture, and channel client feedback on product features and functionality. * Originate content for our client Knowledge Base, including finance-focused examples and use cases. * Manage and escalate requests appropriately whilemaintainingownership of theclientinteraction and delivery of the solution. About the teamOur Client Service team is responsible for supporting clients in their usage of the Moody's Analytics Lending Solutions products. We ensure our products, financial models, and technology are used effectively to add value to our clients' businesses, and we act as a vital link between clients and our internal product and engineering teams. By joining our team, you will be part of exciting work in Financial Services and develop a broad knowledge of credit and market risk. For US-based roles only: the anticipat