Communications Manager

Essential duties and responsibilities

• Serves as cross-functional communications liaison, identifying dependencies, gaps, risks and opportunities across communications disciplines

• Partners with communications leadership to ensure content and message coordination across internal and external audiences

• Maintains active involvement across internal and public communications team to remain current on workflows, content needs and operating practices, strengthen cross-functional coordination, and provide flexible support during periods of increased demand, shifting priorities or temporary capacity constraints

• Leads or supports communications workstreams for enterprise initiatives, corporate development integrations and issue and crisis management

• Translates business objectives into integrated communications strategies, plans and messages for key stakeholder audiences

• Independently advances multiple complex initiatives by establishing direction, coordinating stakeholders, resolving dependencies and maintaining momentum

• Monitors communications effectiveness and stakeholder response, using available insights to recommend adjustments.

• Performs other duties as assigned

Knowledge of

• Advanced communications procedures and technologies

• Internal and external communications strategies and channels

• Financial services industry practices, issues and regulatory environment

• Enterprise communications planning, message development and stakeholder engagement

Skill in

• Strategic communications planning, message development and execution

• Leading complex, cross-functional initiatives and stakeholder coordination

• Applying sound judgment to resolve issues and advance work independently

• Managing multiple priorities in a fast-paced, changing environment

• Using data and insights to inform communications decisions

• Software applications, including Microsoft Word, Excel, Outlook and PowerPoint sufficient to create documents, spreadsheets, emails and substantial presentations

Ability to

• Apply experience and sound judgment to solve problems, overcome objections and develop innovative solutions

• Work independently and respond effectively to ambiguity, changing priorities and deadline pressure

• Establish and maintain effective working relationships at all organizational levels

• Cultivate and manage relationships with internal and external stakeholders

• Collaborate effectively with senior management, risk management functions and business partners

• Lead complex initiatives, manage competing priorities and maintain momentum across multiple workstreams

• Set clear objectives aligned with department and corporate strategy

• Anticipate communications needs and identify stakeholder priorities, preferences and dependencies

• Remain current on issues and regulations affecting the firm and financial services industry

• Represent Marketing and the firm effectively at internal and external events

• Communicate clearly and effectively, both orally and in writing, with individuals at all organizational levels