Debit Card Dispute Specialist Remote

JOB REQUIREMENTS: Debit Card Dispute Specialist - Remote Org Structure : Job Posting Location Kenosha, WI - 7027 Green Bay Rd Category Operations Type Regular Full-Time Minimum Pay USD $24.04/Hr. Maximum Pay USD $26.92/Hr. # of Openings 0 Work Arrangement Fully Remote Job Description First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $8+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations. The Debit Card Dispute Specialist hourly (non-exempt) position investigates and resolves debit card and Zelle disputes by researching and monitoring cases to ensure Regulation E compliance, reviewing chargeback statuses, and handling unposted cardholder items. Additionally, this position monitors a variety of reports and performs general research tasks related to debit card operations. DUTIES & RESPONSIBILITES Investigate and resolve debit card disputes by researching and monitoring cases while ensuring Regulation E compliance is met. Review reports for chargeback statuses. Research cardholder unposted items and prepare checks as needed. Comply with REG E, MasterCard rules, Network rules, and internal policies and procedures. Process Zelle dispute claims. Ensure claims are processed according to all policies, procedures, and regulatory requirements. Prepare the MasterCard Billing Reports (MCB). Prepare end-of-the-month status reports. Monitor the Account Data Compromise alerts. Warm cards that were reissued due to the alerts. Perform general research tasks related to debit card operations as needed. Conduct and complete additional assignments/projects as designated by management. QUALIFICATIONS High school diploma or equivalent required. Minimum one year of experience in banking or bank-related field required. Previous experience in debit/credit card operations and balancing/account reconciliation preferred. Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively. Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar. Maintain credibility through professional demeanor, appearance, and presence by modeling... For full info follow application link. First American Bank is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans). ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F254A2A6B1624FB8