Implementation Consultant

• About Us: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector. We provide HR/HCM technology, managed services, and global BPO, serving over 95,000 businesses and processing over $135B in annual payroll. Headquartered in Chandler, Arizona, we operate as a “One Employer Solution” and help businesses streamline and grow. Learn more at www.vensure.com.

• Position Summary: Implementation Consultant — subject matter expert responsible for leading PEO client implementations, coordinating cross-functional teams, ensuring compliance, and delivering an exceptional client experience.

• Essential Duties and Responsibilities:

• Lead the full client implementation process for new PEO clients to ensure a seamless transition to our services.

• Understand client requirements and configure PEO solutions to meet those needs.

• Serve as primary point of contact during implementation; address concerns, answer questions, and provide expert guidance on system configuration and best practices.

• Provide training and guidance to drive system adoption and user proficiency.

• Troubleshoot and resolve technical or process-related issues during implementation.

• Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams.

• Act as a subject matter expert on industry trends, workflows, complex client situations, and benefits regulations.

• Identify process improvements and efficiency opportunities in benefit implementations.

• Perform other duties as required.

• Marginal Functions:

• Recommend enhancements to implementation methodologies, tools, and templates.

• Collaborate with peers and leadership to ensure consistent implementation practices.

• Attend webinars, seminars, and trainings.

• Perform ad hoc duties or projects as assigned.

• Knowledge, Skills, and Abilities:

• Excellent written and verbal communication and interpersonal skills.

• Strong problem-solving mindset and ability to analyze complex situations.

• Exceptional attention to detail, data analysis, and quality-control skills.

• Ability to prioritize, re-prioritize, and balance workloads to meet changing objectives.

• Ability to remain calm and professional under pressure or during escalations.

• Strong teamwork skills and ability to foster cooperation.

• Education & Experience:

• High School diploma/GED or equivalent combination of experience, skills, education, certifications, or training.

• At least 3 years of related work experience in implementation, payroll, or a related HR field.

• Proficiency in HR software and tools, specifically PrismHR.

• Strong understanding of payroll and HR processes, regulations, and compliance requirements.

• Proven experience managing multiple implementation projects and meeting deadlines.

• Knowledge of federal and state benefit-administration regulations.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Required Licenses and/or Certifications:

• Industry certification not required but beneficial (e.g., FPC, CPP, PHR, SHRM-CP, PMP).

• Physical, Mental & Communication Demands:

• Reasonable accommodations available for qualified individuals with disabilities.

• Frequently required to sit; occasionally stand and walk; may remain stationary 75–100% of the time.

• May occasionally move about the building to access equipment or mail; may occasionally lift up to 20 lbs.

• Constantly communicates with team members and operates computers and standard office equipment (keyboard, mouse, printer, scanner, copier).

• Repetitive motions of wrists/hands/fingers; close vision and ability to adjust focus required.

• Requires sustained mental concentration and moderate intensity; typical office noise levels.

• Environmental Conditions:

• Indoor office environment with occasional moderate noise from printers or co-workers.

• Disclaimer:

• This description does not list every duty; management may assign other job-related tasks.

• Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.

• This document does not create an employment contract; employment is at-will.

• Benefits:

• Health: medical, dental, and vision coverage.

• Retirement: 401(k) with company match.

• Paid Time Off: PTO, holidays, parental leave, and state-required sick leave.

• Other: life insurance, short- and long-term disability, employee assistance program (EAP), FSA, HSA, identity-theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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