Support Systems Administrator - Information Services

The Technology Support Center is the first point of contact for faculty, staff and students' computing questions and offers advanced technical support for university computers and peripherals. Our team provides support for UMKC accounts, hardware warranty repairs, software distribution, disk imaging and mobile devices. We also support critical services such as virus control and security incident response and much more. Job Description This professional information technology position provides first and second tier technical support for UMKC students, faculty, and staff. This includes end user support, support for computer hardware, peripheral hardware/software configuration and installation, and mobile device support. Primary activities include general user and desktop support, break/fix, imaging, software deployment, troubleshooting accounts via Azure, Active Directory, and account related applications. This position may serve as technical lead on special projects that require an in-depth understanding of complex IT environments and systems. Strong customer service principles and best IT practices must be applied while providing technical support for end users. This position will work with a team of IT professionals working on a range of IT projects. Shift 8:00am to 5:00pm, Monday through Friday Minimum Qualifications - Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity) - Excellent customer service skills - Excellent technical knowledge and aptitude in the areas of software configuration and troubleshooting techniques - Ability to document technical processes clearly and concisely - Familiarity with Azure, Active Directory, and Group Policy - Experience with account management and troubleshooting account related issues - A working knowledge of ITSM or other ticketing system - Familiarity with installation, maintenance, and support of wireless technologies - Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff - Excellent time management skills and ability to work under pressure and meet inflexible deadlines Must have a driver's license, cell phone with data, and be able to lift 40 lbs Anticipated Hiring Range The anticipated hiring range for this position has been established as $53,976 - $60,000 annually. Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements. Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line. Grade: GGS 9E or 10 University Title: SUPPORT SYSTEMS ADMIN-ENTRY or SPECIALIST To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR. Application Deadline Job opening will remain open until filled. Application review will begin immediately. Sponsorship Information Employment visa sponsorship is not available for this position. Community Information Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From th iving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor. UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital. UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910. The University of Missouri is an Equal Opportunity Employer. https://www.umsystem.edu/ums/hr/eeo