Parking and Mobility Operations Manager

Nature of Work The purpose of this position is to plan, coordinate and oversee the City's parking operations. The Parking & Mobility Operations Manager provides leadership in managing parking facilities, on-street and off-street systems, shared mobility operations, and enforcement activities, ensuring operations are safe, equitable, efficient, customer- centered and financially sustainable. Essential Duties and Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Oversees and coordinates personnel actions for the parking system field operations; directs personnel recruitment, selection, supervision, and performance evaluation; reviews and adjusts staff allocation to ensure achievement of departmental goals and objectives. Manages the day-to-day operations of vendor-operated shared mobility programs, including bicycle and scooter share systems, the downtown shuttle, and the City's electric vehicle (EV) carshare program. Implements adopted policies and creates standard operating procedures (SOPs) / work instructions for field operations. Assists in the preparation and management of the annual operating and capital budgets for parking operations; ensures accurate revenue collection, expenditure tracking, and inventory management. Maintains records and prepares reports related to parking operations, revenue, and performance; investigates incidents, prepares insurance documents for liability claims, and reviews vehicle and equipment accidents. Ensures adherence to safety standards and promotes a safe working environment for staff and customers. Responds to citizen and business inquiries, concerns, and complaints, providing responsive and equitable solutions. Plans, organizes, coordinates, and evaluates the work of subordinate supervisors overseeing, enforcement, dispatch, and special events operations teams. Oversees maintenance and repair programs for parking facilities, equipment, and technologies (including pay stations, access controls, and enforcement systems). Administers contracts and participates in RFPs for operations-related goods/services; escalates award decisions and major scope changes to the Director; evaluates contractor performance and ensures compliance with specifications. Analyzes and evaluates operational functions; recommends and implements improved practices, technologies, or systems. []{.TextRun .SC}