Operations Supervisor Courtyard by Marriott Detroit Dearborn

Employer: Marriott International Hotel: Courtyard by Marriott Detroit Dearborn Job Title: Operations Supervisor Job ID: 26127342 Employment Type: Full-Time Career Area: Rooms & Guest Services Operations Work Location: Courtyard by Marriott Detroit Dearborn 5200 Mercury Drive Dearborn, MI 48126 O*NET Code: 11-9081.00 -- Lodging Managers Pay Range: Not publicly disclosed in Marriott's current job posting. Hours of Work: Full-time. Exact work hours and shift times are not specified in the Marriott posting. Because this position supervises hotel guest-service operations, candidates should be prepared for a flexible hospitality schedule based on hotel staffing and operational needs. Schedules may include daytime, evening, weekend, and holiday shifts. ### Position Summary Courtyard by Marriott Detroit Dearborn is seeking an Operations Supervisor to support daily front-office and guest-service operations. The Operations Supervisor performs a combination of guest-service, front-desk, administrative, and supervisory responsibilities. The position assists management with training, evaluating, motivating, counseling, and coaching employees while also supporting daily hotel operations. Responsibilities include processing guest check-ins, reviewing shift documentation, completing cashier and closing reports, resolving guest requests and concerns, coordinating with other hotel departments, and ensuring employees follow Marriott service, safety, quality, and professional standards. This position is well suited for an experienced hospitality professional who is ready to take on greater leadership responsibility while remaining actively involved in daily guest-service operations. ### Essential Duties and Responsibilities - Supervise and support daily front-office and guest-service operations. - Complete designated cashier and closing reports using hotel computer systems. - Review shift logs, daily memo books, and other operational documentation. - Record pertinent information in hotel logbooks. - Communicate important information between shifts and departments. - Process guest check-ins and verify reservations. - Confirm guest identification and required reservation information. - Request and process appropriate forms of payment. - Assign guest rooms. - Activate and issue room keys. - Sell available rooms to walk-in guests when appropriate. - Verify room rates and ensure rates correspond with applicable market codes. - Document rate exceptions or adjustments when required. - Ensure applicable outlet charges are properly scanned and charged to guest rooms. - Respond to guest requests, concerns, and service issues. - Contact appropriate departments, including Housekeeping or other hotel teams, to resolve guest needs. - Follow up on guest requests to ensure appropriate resolution. - Welcome and acknowledge guests according to Marriott service standards. - Anticipate guest needs and provide proactive assistance. - Assist guests with disabilities when appropriate. - Answer telephones using professional hotel etiquette. - Communicate clearly and professionally with guests and coworkers. - Maintain positive working relationships with employees and hotel departments. ### Supervisory Responsibilities Assist management with employee training and development.<