Quality Assurance Specialist - Complaints & Investigations

Quality Assurance Specialist - Complaints & Investigations New Generation Wellness is hiring a Quality Assurance Specialist to receive, log, and investigate customer complaints or adverse events and responding to customers, as appropriate. This role is also responsible for managing the GMO program and is the primary contact for all GMO program-related audits. Schedule: Monday-Friday 6:00am-2:30pm On-Site at our Colorado Springs location What You'll Do: - Maintain the complaint log and responds to customer complaints and instances of dissatisfaction with finished products via multiple communication channels, including but not limited to email, telephone, and through customer portals. - Track quality metrics and report to upper management regularly. - Fields customer questions about products and communicates with professionalism and courtesy. - Maintain assigned customer portals. - Maintain the GMO program and associated documentation. - Assist with RMA inspections and tracking - Other duties as assigned What You Bring: - 2 years of experience in quality assurance is required. - Familiar with GMPs, preferably 21 CFR part 111. - Knowledge of Good Documentation Practices. - Knowledge of investigation tools such as the 5 whys, fishbone, etc. - Excellent time management skills with a proven ability to meet deadlines. - Strong knowledge of Microsoft Suite applications, especially Word and Excel. - Ability to read and interpret technical procedures, SOPs, GMPs, and government regulations. - Ability to perform thorough investigations and document findings of investigations. Experience in a quality assurance role supporting a manufacturing environment is preferred. **Education / Certifications: ** Associate's degree in a scientific discipline desired or a combination of education and experience Why Work at NGW: New Generation Wellness is a fifth-generation, family-owned dietary supplement manufacturer celebrating 100 years in business. We're GMP-registered with NSF and UL and certified Kosher and Halal. You'll learn the business from the inside at a company that has been around for a century and is built to last, working onsite with our team in Colorado Springs. This position has the potential to grow into a Senior Quality Assurance Specialist. Physical Requirements - Finger Dexterity: Using fingers and palm on an object. - Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. - Average Hearing: Able to hear average or normal conversations and receive ordinary information. - Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers. - Average Visual Abilities: Average, ordinary, visual acuity necessary to inspect, prepare documents and products, or operate machinery. - Physical Strength: Occasional walking and standing, and frequent sitting for prolonged periods for up to 7 hours a day. Ability to lift 0-20 lbs. Occasional bending, squatting, and kneeling. Pay and Benefits: - $22.22--$27.01 per hour - Three affordable group health insurance plans to choose from - Two dental plans, plus vision - Long-term disability (LTD) insurance - Paid life insurance and voluntary life insurance - Indemnity insurance - 401(k) with company match - Free and discounted supplement orders - 10+ holidays a year and competitive time off ** ** New Generation Wellness is an Equal Opportunity Employer.