IT Field Technician

Description

SAIC is seeking a Service Desk Field Technician onsite in Colorado Springs. The Service Desk Field Technician serves as the frontline technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and Tier II support, diagnosing and resolving hardware, software, and peripheral issues directly at the user's workspace or remotely. You will play a crucial role in maintaining endpoint compliance, deploying new hardware and software assets, and ensuring that personnel have reliable, secure access to their required systems.

Responsibilities:

• Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues.

• Endpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.

• Compliance & Patching. Assists in verifying that all endpoints receive necessary patches and antivirus updates; remediates non-compliant workstations identified by vulnerability scans.

• Physical Infrastructure Support. Assists network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.

• User Training & Outreach. Educates users on basic IT security practices, safe handling of classified materials on digital systems, and usage of enterprise software tools.

• Documentation. Updates asset inventory databases, contributes to the Service Desk knowledge base, and documents workaround solutions for recurring technical issues.

Qualifications

Required Qualifications:

• Bachelor's degree in IT preferred with 2 years experience or HS and 6 years of experience.

• Minimum 4 years of experience in an IT helpdesk, service desk, or field support role.

• Demonstrated hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.

• Understanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.

• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.

• DoD 8570/8140 certification at [IAT Level I or II] (e.g., A+ CE, Security+ CE).

• Active Top Secret with SCI eligibility clearance required.

Desired Qualifications:

• ITIL v4/v5 Foundation certification.

• Experience deploying and managing endpoints in a virtualized desktop (VDI) environment.

• Familiarity with endpoint management tools (e.g., SCCM, MECM).

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2618302

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability