Marquette Central Student Services Adv.

JOB REQUIREMENTS: Marquette Central Student Services Adviser Posting Number: 201104842 Employment Status: Full Time Job Family: Enrollment Management, Admissions, and Financial Aid Position Overview Be The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind. We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community. Marquette University offers a rich and competitive Total Rewards package includingmedical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our https://www.marquette.edu/human-resources/total-rewards.php. This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion. The Marquette Central Student Services Adviser provides cross-functional counseling and advice on complex enrollment and student financial issues within the Marquette Central Student Services unit. Advising services are provided to the university's diverse populations of current and prospective students and families in the areas of registration, academic records, financial aid, student employment and student accounts. Additionally, this position handles complex situations when discussing both academic success and financial matters. Duties and Responsibilities 1. Counseling and Advising Counsel, investigate, problem-solve, and resolve questions and issues from prospective, and current students, parents, faculty, third parties, and the public. Maintain a continuous focus on academic and financial wellness, student retention and graduation rates. Provide in-depth financial aid information and assistance regarding the aid application process (FAFSA), eligibility including the financial aid offer, deadlines, explain various loan terms and conditions, professional judgement, scholarship renewal, disbursement policies, satisfactory academic progress, student employment and study away policies. Counsel students and families regarding their payment rights and responsibilities throughout the student life cycle. This includes explaining billing statements, payment options, billing timelines, and 1098T's. Assist students with registration logistics, navigating CheckMarq, forms transcripts orders, and academic policies. Adjust financial aid offers following university policies and procedures. Adhere to all federal, state and university regulations and procedures when counseling and advising. Ability to advise students and families on the Family Education Rights and Privacy Act of 1974 (FERPA) regulations. Assist students with applying for campus jobs and completing campus hire paperwork. Appropriately refer students and families to other campus resources. Communicate on a regular basis with individuals and groups at all levels of the institution to provide information, respond to questions, and resolve and/or provide resources, and solutions to problems. Exercise discretion and independent judgment in making exceptions to policies such as waiving late fees, removing/suspending registration holds, or removing other student obstacles on a case-by-case basis. Bring student issues to resolution efficiently and escalate issues appropriately to supporting offices and/or leadership as needed. 2. System Utilization, Account Management, and Data Processing Efficiently utilize multiple technological and student-serving platforms, software applications, and communication modalities. Accurately and efficiently review account information and document all interactions within appropriate technological platforms and software. Trouble shoot problems or concerns regarding billing, academic records, registration, and financial aid. Utilize diligence when reviewing account or comment activity. Distribute, collect and review required documents for accuracy and completeness. Process account history requests, enrollment verifications and official transcripts. Assist families with Marquette Monthly Payment Plan. 3. Presentations, Projects, Outreach and Training Deliver financial aid presentations to prospective students and families. Ensure presentation materials contain accurate and relevant information. Assist with university sponsored events such as orientation by providing presentations, individual counseling, and general information. Perform proactive student outreach and counseling regarding financial aid next steps and past due balances. Participate in on-going training, both as the trainer and trainee to meet the required knowledge of federal, state, and institutional policies and procedures. Participate in the annual review of Marquette Central policies, procedures, Marquette Central website, the preparation of student service publications, notices and special correspondence to various groups 4. Liaison Function as a liaison between students, parents, and various university offices. Advocate on behalf of the student when needed. Serve on various internal and external committees. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Knowledge, Skills and Abilities A bachelor's degree A minimum of 1 year of customer service experience Excellent written and oral communication skills, along with excellent negotiation skills Ability to react to customers quickly, thoughtfully, and courteously An appreciation of and sensitivity to diverse cultures and lifestyles Excellent organizational skills, with the ability to prioritize multiple projects and tasks simultaneously Proven ability to work effectively as a team member Ability to analyze and interpret data and make independent decisions Ability to maintain confidentiality of records and information Ability to work flexible hours as needed Required to work extra hours at times for recruitment/retention events Understanding of and commitment to Marquette University's Vision, Mission, and Values Preferred Knowledge, Skills and Abilities Marquette experience in a related field PeopleSoft experience Spanish speaker preferred Department: Marquette Central Posting Date: 08/04/2026 Closing Date: To apply, visit https://apptrkr.com/9741655 It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification. je-3b286c5ed48747d5be13c28708d6d6c4 ***** APPLICATION INSTRUCTIONS: Apply Online: https://apptrkr.com/9741655 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.