Outlet General Manager

Job Description Summary of Position Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans. The Outlet General Manager is responsible for leading all day-to-day operations of an assigned Outlet store, driving sales and production performance, and developing high-performing teams while ensuring exceptional customer and donor experience. The Outlet Store Manager is accountable for achieving financial, operational, and people-related goals while executing Ohio Valley Goodwill's mission, values, and brand standards. Key Responsibilities **Store Operations & Performance ** - Lead daily store operations, including opening and closing procedures - Execute sales, production, and operational plans to achieve store-level performance targets - Monitor key performance indicators (sales, production, labor, shrink, and customer experience) and adjust execution accordingly - Ensure accurate cash handling, banking, and operational controls Production, Merchandising & Inventory - Oversee production flow from intake to sales floor readiness - Ensure quality standards, pricing accuracy, and timely rotation of merchandise - Execute visual merchandising standards and company promotions - Partner with leadership to identify merchandise suitable for our e-commerce platform Team Leadership & Development - Directly supervise Outlet Assistant Store Managers, Outlet Team Leaders, and hourly associates - Recruit, hire, train, coach, and retain a high-performing store team - Set clear expectations, provide regular feedback, and manage performance and corrective action - Build internal talent pipelines and support leadership development Scheduling, Labor & Workforce Management Create and manage store schedules to align staffing with business demand [Manage labor within budgeted payroll tar ]{segoe="" ui",="" tahoma,="" sans-serif"=""}