Supervisor, Pharmacy Technicians

Full-Time Supervisor, Pharmacy Technicians | UPMC Hamot

Lead and support the daily operational functions of the Pharmacy Department while serving as a key resource for pharmacy staff and leadership. This role provides direct supervision to pharmacy technicians and oversees workflow coordination, staffing, employee development, and operational excellence to ensure safe, efficient, and high-quality patient care.

Schedule & Shift Information

• Hours: Full-Time, primarily Monday through Friday

• Shift: Primarily daylight hours, with flexibility to work evenings or alternate shifts as operational needs require

• Weekends: Occasional weekend coverage as needed

• Holidays: Occasional holiday coverage as needed

• Leadership Support: No formal on-call rotation; however, the supervisor is expected to provide leadership support and escalation assistance when departmental needs arise

What We're Looking For

The ideal candidate will bring a strong background in pharmacy technician operations and demonstrated leadership experience. Previous experience leading teams within an acute-care hospital or health-system pharmacy environment is strongly preferred.

Successful candidates will possess:

• Strong people leadership skills and the ability to hold employees accountable

• Experience managing staffing, schedules, workflows, and operational priorities

• Excellent communication, coaching, and conflict-resolution abilities

• A commitment to employee development and team engagement

• Knowledge of inpatient pharmacy operations and technician workflows

• The ability to lead change and drive operational improvements

• Strong organizational skills, attention to detail, and follow-through

• The ability to collaborate effectively with pharmacists, nursing staff, and other healthcare professionals

Why Join UPMC Hamot Pharmacy?

This position offers the opportunity to lead technicians within a large and complex acute-care pharmacy environment while making a meaningful impact on patient care and departmental operations. The Supervisor works closely with pharmacy leadership to support staffing, workflow optimization, employee development, quality initiatives, safety efforts, and process improvement.

We are seeking a leader who is visible, approachable, organized, and committed to helping both employees and operations thrive. The ideal candidate will be someone who enjoys developing staff, improving processes, and fostering a positive, accountable team culture.

About the Pharmacy Department

UPMC Hamot Pharmacy supports medication-use operations throughout a dynamic acute-care hospital setting. The department provides medication preparation and distribution services, sterile and non-sterile compounding, automated medication distribution support, and operational oversight across multiple patient care areas. Pharmacy technicians work collaboratively with pharmacists, nurses, physicians, and other healthcare professionals to ensure safe, accurate, and timely medication therapy for patients.

Responsibilities:

• Oversee the purchasing and inventory control function.

• Determine drug quantity stock level and ensure adherence to all cost savings initiatives.

• Ensure compliance with DEA regulations concerning procurement and purchasing of controlled substances.

• Establish and maintain effective communication mechanisms within the department to ensure information is communicated to and between all departmental and hospital staff.

• Ensure department compliance with all regulatory requirements including JCAHO, Pennsylvania Department of Health, FDA, DEA, USP, and OSHA.

• Maintain the department in compliance with all federal, state, and local regulations with regard to the practice of pharmacy.

• Assure high quality, accurate, expedient, and complete pharmacy services for centralized and decentralized operations through the supervision of pharmacy personnel.

• Work to coordinate daily activities of the pharmacists and pharmacy technicians.

• Assist the Director in recruitment of pharmacy staff.

• Ensure that all of the staff are oriented to and prepared to perform all job performance standards.

• Measure the performance of employees and conduct annual performance appraisals.

• Identify personnel and performance problems and when appropriate counsels employees and initiates disciplinary and/or corrective action in conjunction with the Director.

• Remain abreast of developments in the field through continuing education, professional literature, participation in professional organizations, and communication with peers in other organizations and on staff.

• Remain abreast of developments in the changing environment of healthcare with regard to pharmaceutical services.

• In conjunction with Pharmacy Leadership, provide or direct the provision of training and testing necessary to ensure competency of employees and skills maintenance, and maintains all pertinent documents as required.

• Recognize employee potential and proficiency and facilitates personal and professional growth.

• Participate in the development of policy and procedures for the department and provides the direct supervision necessary to ensure adherence to such.

• Ensure patient safety through ensuring appropriate staffing so that pharmacy department continually provides optimum pharmaceutical care; adjusts staffing schedule as necessary to account for employee sick time, leaves, vacations, etc., and/or periods of high patient census.

• Prepare, implement, and monitor the capital and operating fiscal budgets.

• Coordinate or perform all pharmacy scheduling activities to assure adequate coverage to provide quality and efficient pharmacy operational services.

• Oversee the packaging, labeling, and distribution of medications for all patients according to established policies, procedures, and guidelines.

• Continuously evaluate policies and procedures and is alert to opportunities to improve the quality and extent of pharmacy services.

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• High school diploma or equivalent required.

• Minimum of five (5) years of Pharmacy Technician experience required, including at least two (2) years in a leadership, lead, or supervisory capacity.

• Demonstrated analytical and problem-solving skills with the ability to assist in developing departmental procedures, goals, and operational improvements.

• Ability to evaluate operational challenges and recommend effective solutions.

• Strong interpersonal and communication skills with the ability to collaborate effectively with pharmacy staff, hospital departments, vendors, nursing teams, and medical staff.

• Proven leadership and supervisory abilities, including planning, organizing, coordinating, and directing the work of team members.

• Ability to work independently while managing multiple priorities and projects.

• Strong organizational skills with the ability to meet deadlines and adapt to changing operational needs.

• Proficiency with computer systems and pharmacy-related technology.

Licensure, Certifications, and Clearances

• Certified Pharmacy Technician (CPhT) certification required.

• Pennsylvania State Board of Pharmacy Technician Registration required for Pennsylvania locations.

• Registration and licensure requirements may vary based on state of employment.

• Act 34 Criminal Background Clearance required.

UPMC is an Equal Opportunity Employer/Disability/Veteran.