Dining Assistant Manager

Oversee the execution of daily service operations to ensure consistent food quality, safety, cleanliness, and customer satisfaction. Serve as manager-on-duty during assigned shifts, directing floor operations, coordinating with kitchen and service staff, resolving real-time issues, and ensuring timely meal service. Help conduct weekly inventory and monitor supply levels to ensure accuracy and availability of essential items. Collaborate with the culinary team to ensure high quality food and presentation during service. Enforce local, state, and federal food safety regulations and UHD sanitation policies. Maintain an active Food Protection Manager Certification and ensure all team members follow the required safety procedures.Lead and support dining team of full-time, part-time, student, and temporary employees. Promote team culture focused on respect, accountability, and collaboration. Provide on-the-job coaching, daily feedback, and ongoing support to ensure staff performance aligns with UHD expectations. Assist with interviewing, onboarding, training, and scheduling in coordination with the General Manager. Conduct performance reviews, track training progress, and support staff development. Set clear expectations for conduct, service, and safety, and model the standards expected from all team members.Support a customer-first culture by ensuring that all aspects of service meet or exceed student and guest expectations. Be visible and accessible during service to assist customers, resolve concerns, and gather informal feedback. Collaborate with the General Manager and UHD Marketing, as applicable, to implement dining promotions, themed events, and student engagement activities. Uphold UHDs 5 Star standards in every customer interaction and promote a welcoming dining environment for all guests.Assist the General Manager in monitoring key financial metrics such as food cost, labor, and inventory management. Support strategies that control waste and optimize staff productivity without compromising service quality. Help maintain accurate records of daily sales, invoices, and inventory. Utilize the departmental food production system (FoodPro) for forecasting, ordering, production planning, inventory management, and food cost evaluation, as directed. Maintain accuracy and accountability in system inputs to support operational efficiency and cost control. Participate in discussions about budget adherence and unit performance goals. Share insights with frontline supervisors to build financial awareness across the team.Communicate clearly, respectfully, and professionally with staff, students, campus partners, and leadership. Ensure consistent communication across shifts by documenting key updates, operational notes, and action items. Represent UHD values in all interactions and contribute to a positive work and service environment. Collaborate with campus stakeholders and UHD departments to support the broader mission of the university. Other duties as assigned.