Customer Success Specialist

Description We are looking for a Customer Success Specialist to support clients from our Draper, Utah location in a fast-paced Contract role. This position focuses on delivering responsive service, resolving customer concerns efficiently, and creating positive experiences across phone and email channels. The ideal candidate is comfortable managing several browser-based tools at once while helping customers troubleshoot service-related issues with professionalism and care.

Responsibilities:

• Respond to customer inquiries through inbound calls and email while providing timely, solution-focused support.

• Guide customers through account or service concerns and deliver clear updates to ensure a positive overall experience.

• Investigate connectivity-related problems and help users resolve issues by walking them through practical troubleshooting steps.

• Navigate multiple browser windows and internal systems efficiently to document interactions and access the information needed to assist customers.

• Maintain accurate records of customer communications, follow-up actions, and case details within support platforms.

• Work collaboratively with internal teams when issues require additional review or escalation to achieve prompt resolution.

• Promote strong customer relationships by communicating clearly, setting expectations, and following through on commitments. Requirements • Experience in a call center or high-volume customer service environment.

• Ability to manage customer interactions across phone and email with a courteous and detail-oriented approach.

• Strong customer success mindset with a focus on problem solving and service quality.

• Comfortable using multiple browser-based applications simultaneously during live customer interactions.

• Familiarity with troubleshooting connectivity problems and explaining solutions in simple terms.

• Solid written and verbal communication skills with strong attention to detail.

• Ability to stay organized, multitask effectively, and perform well in a fast-moving support setting. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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