Ski Resort Valet Manager

Killington, VT , Killington, VT, US

Warren, VT, Warren, VT, US

Salary Range: $20.00 To $30.00 Hourly

Valet Park of America is seeking a dependable, motivated leader to manage valet operations at a ski resort this winter. This is an active role for someone who enjoys working alongside their team, delivering excellent guest service, and keeping a busy operation running smoothly.

The manager will oversee daily valet service, support and train attendants, and serve as an on-site contact for resort staff and VPA management.

This position will be a combination of working 3 weekdays/nights at Sugarbush in Warren, VT, and Killington resort on weekends.

Between the 2 locations and tips being accepted, we expect this position to earn between $20-$30/hour on average.

This is a seasonal role from November through late March. Other opportunities in other areas are also available in the summer months.

Job Responsibilities

• Lead daily valet operations, including opening and closing procedures, staff assignments, and break coverage.

• Work alongside attendants to greet guests, open doors, assist with belongings and ski equipment, and safely park and retrieve vehicles.

• Coordinate vehicle staging, traffic flow, and parking areas to keep entrances organized and accessible.

• Prepare the team for peak arrival and departure periods, busy weekends, and holiday traffic.

• Train and coach employees on guest service, safe vehicle handling, ticket procedures, key security, and professional appearance.

• Assist with staff scheduling and communicate coverage needs to VPA management.

• Maintain accurate vehicle records and oversee payment collection and daily reconciliation where applicable.

• Address guest questions and concerns professionally, escalating issues when necessary.

• Document and promptly report incidents, vehicle damage, safety concerns, and employee matters.

• Communicate with resort personnel about operating needs, weather conditions, and changes affecting service.

• Monitor snow and ice hazards and coordinate with resort staff to support safe working conditions.

• Uphold VPA service standards and lead by example in attendance, teamwork, and accountability.

Ideal Candidate

• Previous supervisory or team leadership experience, preferably in valet, parking, hospitality, or resort operations.

• Strong customer service skills and a welcoming, professional attitude.

• Ability to give clear direction, motivate employees, and remain calm during busy periods.

• Good organizational skills and attention to detail.

• Willingness to actively assist the team throughout each shift.

• Dependable transportation and consistent availability for weekends and holiday weeks.

• Prior experience working in winter conditions is preferred.

Qualifications and Work Requirements

• Must be at least 18 years old.

• Valid driver’s license held for at least one year, with a driving record that meets VPA’s hiring standards.

• Must maintain a valid license and an acceptable driving record throughout employment.

• Ability to safely operate a variety of guest vehicles; manual transmission experience is preferred.

• Must complete VPA’s required background screening and driving evaluation.

• Ability to communicate effectively with guests, coworkers, and resort personnel.

• Ability to perform the essential duties of the position, with or without reasonable accommodation, including extended standing and walking, repeatedly entering and exiting vehicles, and assisting with luggage and equipment.

• Comfortable working outdoors in cold temperatures, snow, and other winter weather conditions.

VPA is an equal opportunity employer.