Media Services Manager/ IT Instructional/Class Support Professional II

Description:

The Media Services Manager (Manager) leads a team of employees and student workers responsible for the support, design, and operation of classroom, instructional, and event‑based audio‑visual technologies across the campus. The position oversees the university‑wide classroom and instructional computer laboratory technology program and is responsible for planning, designing, and implementing standardized classroom and instructional technology solutions that support teaching, learning, and campus operations.

The Manager oversees the installation, configuration, maintenance, and support of instructional technology systems; provides media and instructional technology support for special events, meetings, presentations, and athletic events; supports lecture capture and instructional media platforms; and ensures faculty, staff, and students are trained in the effective use of supported technologies.

This position reports to the Director of Client Technology Services ( CTS ) and serves as a key member of the Information Technology Services ( ITS ) technical support team. This is a mid‑level position that works under the guidance of the Director to deliver reliable, accessible, and consistent instructional technology services to the campus community.

Primary Function of Organizational Unit:

Information Technology Services ( ITS ) strengthens and supports the university’s mission of teaching, research, and scholarly application of knowledge by providing the information technology infrastructure, software, hardware, and support to achieve the university’s strategic goals. ITS is comprised of nine departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.

Requirements:

Master’s degree in computer science, Information Technology, or a related field with two years’

experience directly related to the duties of the position, or Bachelor’s degree in computer

science, Information Technology, or a related field with four years’ experience directly related to

the duties of the position.

Preferred:

• Experience supporting and managing enterprise classroom and instructional AV systems, including projection, interactive displays, audio systems, and integrated room controls.

• Experience with Crestron or comparable AV control and room management platforms in standardized instructional environments.

• Experience supporting hybrid learning and collaboration technologies, including Microsoft Teams, Zoom, lecture capture systems, and live streaming platforms.

• Experience working with AV vendors and integrators, including system deployment, upgrades, and ongoing support coordination.

• Ability to train faculty, staff, and student employees in the effective use of classroom and instructional technologies.

• Experience planning and coordinating major technology refreshes or upgrades, including collaboration with academic and campus partners.

• Knowledge of digital signage systems and instructional technology accessibility ( ADA ) standards.

• Demonstrated ability to lead technical staff, provide high quality customer service, and work effectively in a campus environment.

Special Instructions:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees

• Community Service Leave

• Aetna – State Health Benefits of North Carolina

• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more

• 12 Paid Holidays

• Teachers and State Employees Retirement System ( TSERS )

• Optional Supplemental Plans – 401k, 403b, 457b and 457

• Employee Assistance Program ( EAP )

• Campus Recreation Center Discount

• University Bookstore Discount

• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.